Senior Account Manager CRM

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

CLIENT SUMMARY

A global agency that blends data technology and creativity to build enduring relationships between brands and people across CRMloyaltycustomerexperienceandcreativecommerce.

Through human-centered design and AI-powered digital ecosystems we help maximize customer value. With deep expertise in industries such as healthcare finance B2B and automotive we deliver innovativemarketingsolutionsatscale.

Guidedbythebeliefthateveryrelationshipcountstheagencyorchestratesmeaningfulbrandexperiencesthatdrivemeasurablebusinessoutcomes.

RESPONSIBILITIES

Identifyandanticipateclientneedsandreviewrequirementstoproposeoptimalsolutions
Developstrategicproposalsandpresentationsalignedwithclientgoals
Leadnewinitiativesfromplanningtoimplementation
Manageandcoordinatewithinternalteams(localandregional)andexternalpartners
Sourceandallocatenecessaryinternalandexternalresources
Supportprojectmanagementincludingschedulingprogresstrackingandissueresolution
Assistwithfinancialprocessessuchasbudgetinginvoicingandcostcontrol
Analyzedataandprovideactionableinsightsandrecommendationstoclients
Ensurequalitycontrolacrossalldeliverablesandmaintainhighstandards
Facilitatesmoothcommunicationamongstakeholdersandteammembers
Escalateandresolverisksandissuesappropriately
Deepenclientrelationshipsandcontributetobusinessgrowththroughupsellingandcross-selling

REQUIREMENTS

5yearsofaccountmanagementexperiencewithin advertising or SaaS industries
Strongbusinessacumenandconsultativethinking
Abilitytoorchestratecross-functionalteamsandmanagecomplexprojects
DeepexpertiseinB2Band/orB2CmarketingCRMdatabasemarketingandbothonline/offlinedirectmarketing
Strongunderstandingofintegratedmarketingandstrategicplanning
Experienceindataanalyticsandtranslatinginsightsintoactionablestrategies
Business-level English and Native Japanese including presentation and negotiation skills
Provenabilitytoworkacrosslanguagesculturesandtimezones
Strongnegotiationandstakeholdermanagementskillsespeciallybridgingtechnicalandnon-technicalteams
Highlystructureddetail-orientedandthoroughapproachtowork
Proactiveandanticipatorymindsetwithstrongproblem-solvingcapabilities
Abilitytomanagemultipleprojectssimultaneouslyunderpressure
Independenthands-onandadaptableindiverseanddynamicenvironments

BENEFITS

Health Insurance Association
Contracted Recreational Resort
Meal Vouchers
Employee Benefit Club
Defined Benefit Pension Plan
Babysitting Discount
Pension Plan
Holidays and Holidays
Two-Day Weekend (Saturdays and Sundays) National Holidays New Years Holidays (December 30th - January 4th)
Annual Paid Leave: Varies based on month of hire (maximum of 15 days in first year)
Summer Vacation: 5 days (varies depending on time of hire)
Special Leave: Condolence/Condolence Leave
Long-Service Leave
Volunteer Leave
Childcare Leave
Nursing Care Leave

Required Experience:

Manager

Job DescriptionCLIENT SUMMARYA global agency that blends data technology and creativity to build enduring relationships between brands and people across CRMloyaltycustomerexperienceandcreativecommerce.Through human-centered design and AI-powered digital ecosystems we help maximize customer value. Wi...