Spa Concierge (Front Desk)

Join our team as a Spa Concierge. You will be responsible for creating Spa experiences for our guests providing recommendations for Spa services Experiences and Wellness activities with the highest standards of professionalism creating a warm relaxing and healing environment ensuring that the guest experience exceeds expectations.

• Warmly welcome all guests and strive to provide exceptional service.
• Be able to communicate professionally and effectively in the languages used in the Spa.
• Be fully knowledgeable about all treatments currently offered in the Spa Service Menu and any promotions or offers at any given time.
• Be fully familiar with the product lines used in the Spa for retail and professional use and be fully capable of providing guidance and recommendations to our customers on products that benefit retail sales.
• Process all spa service reservations from pre-arrival contact and booking to final room charge and perform other administrative tasks and reports as needed.
• Manage daily reservations ensuring that the workload is evenly distributed among the massage therapists according to the balance.
• Ensure that Therapists are fully aware of any special indications or contraindications so that the Spa service is tailored to meet the specific needs of our guests as described in their medical consultation form.
• Ensure that all guest feedback and reviews are communicated to the Spa Management for quick follow-up.
• Take care of the assigned areas and treatment rooms ensuring they are prepared according to the specific standard and maintain them clean and organized at all times.
• Keep the Spa Boutique clean and organized.

Qualifications :

• Preferably two years of experience in a high-end Spa or luxury hotel.
• Proficiency in Google Suite and prior knowledge of Spa services preferred.  
• Advanced English both spoken and written.
• Able to work flexible hours including weekends and holidays depending on the departments needs.
• Minimum education level: Secondary school.

Additional Information :

Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

MFINN2013 LLC is an Equal Opportunity Employer M/F/D/V. MFINN2013 LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements MFINN2013 LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Full-time