Director of Spa & Wellness

Position: Spa & Wellness

Department: Spa & Wellness

Reports to: Director of Rooms / Director of Operations

Working Location: Fairmont Bangkok Sukhumvit or any assigned venues

The Fairmont Bangkok Sukhumvit is seeking an exceptional and visionary Director of Spa and Wellness to oversee all aspects of our luxurious Spa Fitness Health Club Wellness and Kids Club facilities. As a key member of the leadership team you will be responsible for upholding and exceeding the prestigious Forbes 5-Star standards in all areas of operation. This role is a unique opportunity to embody our belief that a Fairmont is a truly special place by creating a sanctuary of well-being that reflects both our brands inclusive luxury and the rich cultural heritage of Thailand. You will lead your team to make special happen and turn moments into special memories for every guest.

Key Responsibilities:

• Strategic Leadership & Operations:
  • Develop and execute a comprehensive business strategy for all wellness facilities aligning with the hotels overall commercial objectives and our commitment to a balanced scorecard.
  • Direct and manage the daily operations of the Spa Fitness Health Club Wellness programs and Kids Club ensuring seamless service delivery that is an invitation to surprise.
  • Maintain a strong market presence by actively participating in industry events and forging strong relationships with key wellness partners and clients.
  • Mentor and supervise the wellness team setting clear performance targets and providing ongoing coaching to foster a high-performance culture.
• Forbes 5-Star & Service Excellence:
  • Ensure all wellness facilities services and team members consistently meet or exceed the rigorous Forbes 5-Star standards.
  • Lead the team in providing highly personalized and genuine and approachable service building lasting relationships with guests and turning their visits into memorable experiences.
  • Conduct regular internal audits and training sessions to maintain exceptional service and grooming standards.
• Market Management & Business Development:
  • Identify new business opportunities and cultivate strong relationships with corporate and individual wellness clients.
  • Analyze market trends and competitor activity to adjust sales strategies and maintain a competitive edge.
  • Collaborate with the commercial team to develop innovative pricing strategies and exclusive packages that are both attractive to a discerning clientele and profitable for the hotel.
• Interdepartmental Collaboration & Brand Grooming:
  • Work closely with the Rooms and Food & Beverage teams to create integrated wellness experiences for our guests.
  • Champion our belief that our colleagues are the heart and soul of our hotel inspiring the wellness team to work collaboratively with other departments.
  • Ensure all sales materials and communications strictly adhere to Fairmont brand guidelines maintaining a consistent and professional image.
  • Consistently act as a visible role model for the highest grooming and professionalism standards.

Expectations & Beliefs:

At Fairmont Bangkok Sukhumvit we believe that everyone is a Guest Service Security Sales & Marketing and Human Resources Person. For this position this means:

• Guest Service: Every interaction is an opportunity to delight and create a special experience upholding our commitment to Forbes 5-Star service and turning moments into special memories.
• Security: You are responsible for maintaining a safe and secure environment for guests and colleagues within the wellness facilities.
• Sales & Marketing: You will actively identify and pursue opportunities to promote our exceptional offerings and enhance the hotels reputation by ensuring your team are confident brand ambassadors.
• Human Resources: You contribute to a positive and supportive work environment fostering growth and well-being for your team. You hold yourself accountable for helping make our community a better place by integrating sustainability into your operations.

Qualifications :

Qualifications:

Knowledge and Experience:

• Forbes Standards Experience: Proven experience operating under Forbes Travel Guide standards ideally within a rated property.
• Luxury Hotel Spa Leadership: Prior experience as a Director or Assistant Director of a Spa in a luxury 5-star hotel environment.
• Regional and Cultural Insight: Strong understanding of local clientele culture and wellness expectations in Thailand; prior professional experience in the region is highly preferred.
• A Bachelors degree in Business Hospitality Management or a related field.
• Minimum of 5-7 years of progressive experience in spa and wellness management with at least 2-3 years in a leadership role.
• Demonstrated expertise in strategic planning financial oversight and business development.
• Proficiency in English and Thai is essential for creating truly personalized and approachable experiences that connect genuinely with our diverse local and international clients.
• Excellent working knowledge of MS Excel Word & PowerPoint.

Competencies:

• Exceptional leadership and coaching abilities with a proven track record of inspiring and developing a high-performing team.
• Outstanding presentation negotiation and bilingual communication skills.
• Highly empathetic approachable and genuine in all interactions building trust and rapport with both clients and colleagues.
• A strategic thinker with an innovative mindset constantly seeking creative ways to secure new business.
• Ability to multitask prioritize and work effectively in a fast-paced and high-pressure environment.
• A true team player and builder fostering a collaborative and supportive team environment.

Remote Work :

No

Employment Type :

Full-time