Delivery Director MEA

Riyadh - Saudi Arabia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are looking for the new Delivery Director MEA reporting to the Senior Director Expert Services EMEA. This position is accountable for the delivery of a portfolio of projects and programs to implement ServiceNow to our Expert Services customers in Middle East & Africa.

Key responsibilities:

Lead and manage the ServiceNow delivery team setting strategic direction and ensuring alignment with overall company goals; specifically driving adoption for ServiceNows most strategic customers and engagements. Develop and implement leading practices methodologies and tools to drive efficient and high-quality project delivery.
Lead a team of Engagement managers focused on our Middle East & Africa customers to ensure that all engagements are delivered on time budget and realizing the value defined for the customer.
Guide your team to deliver the implementations with excellence to ensure that the customer has a great implementation journey.
Work closely with the Expert Services Go-To-Market leaders to ensure that the right business is being proposed to our customers to drive successful adoption of the ServiceNow software and that our Expert Services teams are deployed to the right customers in the right way.
Be accountable for the revenue target for the Middle East & Africa Expert Services business understanding the annual plan reporting progress vs the plan and then taking necessary actions to mitigate any deviations from the plan.
Build and maintain strong relationships for the most strategic engagements. Understand client needs ensure project alignment with business objectives and drive client satisfaction.
Maintain customer relationships for the most strategic engagements working through complex risks and issues to deliver successful outcomes.
Plan lead develop and manage your team of delivery leaders and engagement managers to make sure that we have the appropriate headcount and skills aligned to the annual plan and developing book of business.

Qualifications :

To be successful in this role you have:

Experience: 10 years in a leadership role focused on ServiceNow or similar platforms including at the EMEA level.
Expertise: Proven experience in managing large-scale SaaS implementations (ServiceNow Salesforce Pega...)
Leadership: Strong leadership and team management skills with a track record of building and leading high-performing teams.
Project Management: Proficient in project management methodologies and tools with a history of successful project delivery.
Client Focus: Excellent client relationship management skills with a focus on delivering exceptional service and value.
Communication: Outstanding verbal and written communication skills with the ability to engage and influence stakeholders at all levels.
Travel required up to 50%.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

Key responsibilities:

Lead and manage the ServiceNow delivery team setting strategic direction and ensuring alignment with overall company goals; specifically driving adoption for ServiceNows most strategic customers and engagements. Develop and implement leading practices methodologies and tools to drive efficient and high-quality project delivery.
Lead a team of Engagement managers focused on our Middle East & Africa customers to ensure that all engagements are delivered on time budget and realizing the value defined for the customer.
Guide your team to deliver the implementations with excellence to ensure that the customer has a great implementation journey.
Work closely with the Expert Services Go-To-Market leaders to ensure that the right business is being proposed to our customers to drive successful adoption of the ServiceNow software and that our Expert Services teams are deployed to the right customers in the right way.
Be accountable for the revenue target for the Middle East & Africa Expert Services business understanding the annual plan reporting progress vs the plan and then taking necessary actions to mitigate any deviations from the plan.
Build and maintain strong relationships for the most strategic engagements. Understand client needs ensure project alignment with business objectives and drive client satisfaction.
Maintain customer relationships for the most strategic engagements working through complex risks and issues to deliver successful outcomes.
Plan lead develop and manage your team of delivery leaders and engagement managers to make sure that we have the appropriate headcount and skills aligned to the annual plan and developing book of business.

Qualifications :

To be successful in this role you have:

Experience: 10 years in a leadership role focused on ServiceNow or similar platforms including at the EMEA level.
Expertise: Proven experience in managing large-scale SaaS implementations (ServiceNow Salesforce Pega...)
Leadership: Strong leadership and team management skills with a track record of building and leading high-performing teams.
Project Management: Proficient in project management methodologies and tools with a history of successful project delivery.
Client Focus: Excellent client relationship management skills with a focus on delivering exceptional service and value.
Communication: Outstanding verbal and written communication skills with the ability to engage and influence stakeholders at all levels.
Travel required up to 50%.

Additional Information :

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Remote Work :

Employment Type :

Full-time

Key Skills

Forklift
Customer Service
Organizational skills
Basic Math
Dealership Experience
Laundry
SyteLine
Warehouse Experience
Dispatching
Personal Injury Law
Translation
Project Coordination

Apply Now

About Company

ServiceNow

Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more

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