Guest Service Associate- Front Office
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Job Location:
Monthly Salary:
Posted on:
29 days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
People Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial Management
- Identify optimal cost effective use of the resources and educate the team on the same.
Operational Management
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift smooth professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of
the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.
Hygiene / Personal safety / Environment:
- Ensures that the workplace and storage areas remain clean and tidy
- Respects the instructions and safety guidelines for the equipment (s)he uses
- Applies the hotels security regulations (in case of fire etc)
- Respects the hotels commitments to the Environment Charter (saving energy recycling sorting waste etc) and meets Novotel ISO 14001 environmental commitments as applicable to the role if the hotel is involved in the programme.
Key Contacts
Liaises with
Responsible for (as assigned)
Sales & Marketing team
Front Office Team
Housekeeping Team
Reservations Team
Trainees
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety and the health and safety of others in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job which may be assigned by the Management.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Airside Operations
- Desktop Support
- Corporate Risk Management
- Gallery
- Agile Testing
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
