Product Implementation SME

Sutherland is seeking a detail-oriented and technically adept individual to join us as a Senior Product Implementation SME (Subject Matter Expert). We are a fast-paced innovation-driven team focused on building secure scalable and intelligent technology solutions. If you are experienced in AI Windows PC hardware and networking and have a passion for solving complex problems wed love to work with you.

Job Description

Key Responsibilities:

• AI & Automation Support: Assist in implementing AI-driven tools and intelligent automation features across product deployments; contribute to use case testing and improvement.
• Technical Implementation: Lead or assist in the deployment of Sutherland-developed tools and solutions across client environments.
• Windows Expertise: Troubleshoot and configure environments primarily based on Windows 10/11 including policy configurations updates and endpoint settings.
• Issue Resolution: Investigate and resolve production-level bugs security concerns and performance issues; develop scripts for automating tasks.
• Client Collaboration: Maintain strong client relationships understand business needs and deliver high-quality implementation outcomes.
• Networking & Security: Support network configurations firewall rules proxy setups and endpoint security checks during implementations.
• PC Hardware Support: Provide expertise in diagnosing hardware issues (e.g. memory CPU disk) and advise on hardware-software compatibility

Qualifications :

• Education: Bachelors degree in Computer Science Information Technology or a related field (or equivalent practical experience)
• Experience:
  • 23 years in IT implementation tech support or product rollout roles
  • Strong hands-on experience with Windows 11 system administration and desktop troubleshooting
  • Familiarity with AI technologies automation tools or data-driven platforms
  • Basic scripting knowledge (PowerShell Python Batch etc.)
  • Exposure to networking protocols firewalls VPNs and IP configuration
  • Understanding of hardware diagnostics BIOS/UEFI settings and driver-level troubleshooting

Certifications (Preferred):

• Microsoft Certified: Windows Client or MCP/MCSA
• CompTIA Network or Security
• Cisco Certified Network Associate (CCNA)
• Certified Ethical Hacker (CEH) or equivalent cybersecurity credential

Core Competencies:

• Proficiency in Windows OS networking fundamentals and PC hardware components
• Basic understanding of AI-driven applications and tech trends
• Effective communicator; capable of translating complex technical concepts to non-technical stakeholders
• Strong analytical and problem-solving skills
• Self-motivated team player with a proactive approach to learning and execution

Additional Information

All personal information will be treated as confidential in accordance with EEO guidelines. Sutherland is committed to fostering a diverse and inclusive workplace.

Remote Work :

No

Employment Type :

Full-time