Customer Service Advisor – German Speaking

Liverpool - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are looking for experienced Customer Services Associates to join.
Your responsibilities:

Handling all customer interaction in a prompt friendly personalised and professional manner
As a blended agent interact with the customer across all channels
Providing a high-touch experience for customers each and every time
Acting as a trusted advisor in answering questions solving problems and recommending experiences that meet customers needs
Promoting memberships to non-members
Advising customers on the best services available
Providing a value-add service that enhances the customer experience and builds our brands and service reputation
Capture maintain and ensure quality of customer data
Identify and highlight any service-related issues incidents or trends
Highlighting and escalating issues as necessary
Delivering and maintaining both individual and team targets

Qualifications :

What distinguishes you

Experience of working in a customer contact centre environment ideally with travel/hospitality industry exposure providing excellence in service to the customer
A passion for delivering first class customer service
Highly developed soft skills and a strong will to serve
Excellent written communication skills in both English and German to C2 level proficiency
Good social and interpersonal skills
Flexible enough to work as a blended agent across channels email and chat transactions
Ability to spot sales opportunities ask for the sale and or recommend additional products to customers
Excellent problem solving skills
Quality focused with attention to detail
A genuine interest in the campaign brand
Empathetic a warm helpful and positive approach
The ability to relate to an older demographic of customer
Proactive confident self-motivated and driven to succeed
A team player
IT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications
Demonstrable knowledge of European geography and popular destinations in North America
The commitment to work towards individual and team goals

Additional Information :

Your future job location offers you: flexible work time options hybrid home/office based working options benefits and services employee discounts room for creativity and centrally city based location.

Operational Hours:

Monday Sunday 37.5 hours between 7am and 5pm

Remote Work :

Employment Type :

Full-time

We are looking for experienced Customer Services Associates to join.Your responsibilities:Handling all customer interaction in a prompt friendly personalised and professional mannerAs a blended agent interact with the customer across all channelsProviding a high-touch experience for customers each a...

We are looking for experienced Customer Services Associates to join.
Your responsibilities:

Handling all customer interaction in a prompt friendly personalised and professional manner
As a blended agent interact with the customer across all channels
Providing a high-touch experience for customers each and every time
Acting as a trusted advisor in answering questions solving problems and recommending experiences that meet customers needs
Promoting memberships to non-members
Advising customers on the best services available
Providing a value-add service that enhances the customer experience and builds our brands and service reputation
Capture maintain and ensure quality of customer data
Identify and highlight any service-related issues incidents or trends
Highlighting and escalating issues as necessary
Delivering and maintaining both individual and team targets

Qualifications :

What distinguishes you

Experience of working in a customer contact centre environment ideally with travel/hospitality industry exposure providing excellence in service to the customer
A passion for delivering first class customer service
Highly developed soft skills and a strong will to serve
Excellent written communication skills in both English and German to C2 level proficiency
Good social and interpersonal skills
Flexible enough to work as a blended agent across channels email and chat transactions
Ability to spot sales opportunities ask for the sale and or recommend additional products to customers
Excellent problem solving skills
Quality focused with attention to detail
A genuine interest in the campaign brand
Empathetic a warm helpful and positive approach
The ability to relate to an older demographic of customer
Proactive confident self-motivated and driven to succeed
A team player
IT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications
Demonstrable knowledge of European geography and popular destinations in North America
The commitment to work towards individual and team goals

Additional Information :

Operational Hours:

Monday Sunday 37.5 hours between 7am and 5pm

Remote Work :

Employment Type :

Full-time

Key Skills

Sales Experience
Time Management
Order Management System
Customer Service
Dealership Experience
GM Vehicles
Retail Sales
Tire Service
Automotive Repair
OSHA
Service Writing
Automotive Service

Apply Now

About Company

Bosch Group

Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more

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