Senior Manager, GTM Transformation

The Global GTM Transformation & M&A team at ServiceNow helps drive clarity operational efficiency and data-informed decision-making across our global Sales Customer Success and Partner ecosystem. As we continue to scale we are seeking a Manager GTM Transformation who can balance strategic thinking with hands-on execution. Someone who thrives in ambiguity rolls up their sleeves and delivers impact.

This role will have significant C-Suite exposure so hunger drive and a bias for action are essential. Youll have the opportunity to work cross-functionally to shape ServiceNows go-to-market evolution while driving execution that translates strategy into measurable business outcomes.

What you get to do in this role: 

GTM Strategy

• Lead and contribute to the development of strategic recommendations and frameworks across GTM teams.
• Conduct research data analysis and executive-ready synthesis on GTM performance market trends and sales effectiveness.
• Support strategic initiative owners with modeling benchmarking and business case development that inform leadership decisions.

GTM Operational Execution

• Turn strategy into action: translate ideas into frameworks working models and decision-support tools that accelerate execution.
• Maintain and enhance operating frameworks (e.g. playbooks reporting cadences templates) that drive consistency and performance across regions and functions.
• Collaborate closely with GTM Ops Finance Product Analytics and Enablement to align on priorities and deliverables.

Stakeholder Engagement & Leadership Exposure

• Partner with senior GTM leaders and C-Suite stakeholders to ensure high-quality deliverables and insights that influence major decisions.
• Build trusted relationships with key cross-functional partners and drive alignment on shared business objectives.
• Champion a culture of execution excellence continuous improvement and ownership across the GTM Strategy team.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 1012 years of experience in management consulting GTM strategy or enterprise SaaS environments (combination preferred).
• Proven ability to think strategically and execute operationally; comfortable operating from frameworks to execution plans.
• Strong analytical and problem-solving skills including experience working with large datasets and building business models.
• Excellent communication skills; able to develop executive-ready materials and influence at all levels.
• High sense of ownership and bias toward action; thrives in fast-paced ambiguous environments.
• Collaborative mindset and ability to lead through influence across teams and functions.
• Bachelors degree required; MBA or advanced degree a plus.
• Location: Remote / flexible; must be comfortable working West Coast hours.

FD21

For positions in this location we offer a base pay of $193000 - $337800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time