Senior Manager, Business Lending
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Whats the role
Were looking for a Senior Manager to play a key role in transforming the customer and banker experience across our Business Lending division. Youll lead initiatives that simplify processes enhance digital capability and drive efficiency all while helping us deliver seamless data-driven experiences for our customers.
In this role youll own key workstreams across priority customer journeys collaborating with teams in Customer Solutions Business Lending and Group functions to bring change to life. Youll use insights and analytics to identify opportunities for self-service and automation driving measurable improvements in customer satisfaction and operational performance.
What do I need
- Proven experience in process optimisation journey design or business transformation
- Strong analytical skills with experience using operational and customer data
- Ability to lead cross-functional initiatives and influence senior stakeholders
- Familiarity with banking operations lending processes and digital platforms
- Experience with agile delivery and continuous improvement methodologies
- Strong collaboration communication and problem-solving skills
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Required Experience:
Senior Manager
Key Skills
- Business Development
- Forecasting
- Program Management
- AI
- IaaS
- Math
- Business Management
- Cost Accounting Standards
- Relationship Management
- Research & Development
- Alteryx
- Channel Management
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
