Engineer I, IT User Supp
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Job Location:
Monthly Salary:
Posted on:
18-10-2025
Vacancies:
1 Vacancy
Job Summary
âJoin UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone smart car and device that uses artificial intelligence.âThis is a critical time for the semiconductor industry and for UCT - as technology evolves we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed a strong focus on quality with a passion for success join us today!â
UCT is looking for a talented Engineer I IT Suppto join us in Austin TX!
â The Engineer I IT User Supp has the responsibility of overseeing all aspects of Information Technology Support Services which includes managing and supporting desktops laptops communication hardware/software and office systems.
Essential Duties and Responsibilities:
- Respond to requests for IT assistance via phone internal ticketing system and email
- Excellent verbal and written communication
- Perform on/off boarding of Active Directory accounts via PS scripts.
- Identify and escalate situations requiring urgent attention.
- Diagnose and resolve hardware and software issues
- Assist with user training.
- Activate and configure iOS devices.
- Participate in the on-call rotation to support other sites
- Track and route problems requests and document resolutions
- Inventory management of firm hardware software and accessories
- Miscellaneous IT tasks and duties as required
- Rolls out hardware and software to ensure optimal deployment of resources
- Plans implements and supports the network and computing infrastructure plan
- Troubleshoot user-reported software issues and assist in the successful resolution of those issues.
- Ability to install and repair CAT5/6 cabling and connections
- Prioritize work and address multiple tasks concurrently
- Ensure each client you speak to is extremely happy and satisfied providing the best customer service.
- Create trouble tickets receive troubleshooting requests and create reports.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Knowledge Skills and Abilities:
- 3years of current experience in desktop support on a medium to large-size network.
- Understanding of Windows 2019 Domain environment Active Directory servers desktop systems and communications devices using current technologies.
- Technically adept with experience or interest in supporting customers.
- Outstanding verbal and written communication skills.
- Punctual and respectful of others schedules and meeting deadlines promptly.
- Demonstrated knowledge of Microsoft Office and desktop products.
- Demonstrated ability to support networked printers photocopiers scanners and multifunction devices.
- Demonstrated knowledge of setting up remote access for users.
- Ability to manage priorities and expectations in a fast-paced environment.
- Highly organized team player.
- Ambitious Goal Driven and possess a Positive Attitude.
Educational/Certification Requirement:
Desired Qualifications/Skills:
- Basic knowledge of VOIP systems.
- Basic knowledge of physical Ethernet cabling.
- Basic knowledge of shared storage (NAS/SAN).
- Basic knowledge of ethernet networks.
- Bachelors degree (or equivalent experience) in computer science or related field.
Experience Requirement:
Work Experience:
Physical Demands and Working Conditions: This section is required for compliance with the Americans with Disabilities Act (ADA)
Criteria:
Work Environment:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Works in a manufacturing environment.
Physical Demands:
- Ability to kneel reach walk push pull and grasp.
- Ability to lift up to 50 lbs.
- Ability to move arms hands and fingers
- Ability to sit for sustained periods.
- Required to wear personal protective equipment.
- Prolonged sitting with some standing and bending intermittently during work hours.
- Subject to interruptions.
Environmental Exposure:
- Required to wear personal protective equipment where applicable.
- Subject to frequent interruptions.
- The ability to talk on the phone and use a computer for extended periods may be required.
- May involve exposure to moderate noise levels from printers faxes computers etc.
Overnight Travel:
- Work may require out-of-town travel depending upon assignment (training and meeting).
Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under laws and regulations.
UCTâoffers an excellent benefits package to all full-time employees which includes medical dental vision 401(k) and paid time off.
Key Skills
- Dhcp
- Active Directory
- VMware
- Computer Networking
- PowerShell
- Microsoft Windows Server
- Windows
- Microsoft Exchange
- SAN
- Azure
- Operating Systems
- Dns
About Company
Ultra Clean Holdings, Inc. was founded 30 years ago in Hayward, CA. UCT is a leading developer and supplier of critical subsystems, components and parts, and ultra-high purity cleaning and analytical services primarily for the semiconductor industry. Under its Products division, UCT o ... View more
