Servicing Operations Specialist

The Servicing Operations Specialist is a member of the Special Services team within the Servicing division at UWM. This team is responsible for Loan Boarding MERS (Mortgage Electronic Registration System) investor requests all internal and external Servicing Audits and various adhoc requests that enter into the Servicing Servicing Operations Specialist role is an entry level role into the Special Services team and will be hired with a specific focus on Loan Boarding or MERS as well as other needs that arise.

• Review and work daily exception reports
• Perform monthly quarterly and annual reviews of loan portfolio
• Update the Subservicers systems as needed
• Help internal departments with identifying the root cause of errors
• Effective communication with a wide variety of internal parties to resolve loan level issues
• Respond to email requests from Account Executives and Brokers on behalf of borrowers
• Work tasks that require loan level updating
• Other duties as assigned

• 1-2 years of Servicing experience or equivalent knowledge
• Great analytical and problem solving skills
• Excellent verbal and written communication skills
• Experience with MS Excel
• High School Diploma

Preferred:

• Bachelors degree
• Experience with MSP (Black Knight)
• Familiar with I Assist FHA Connection Valeri and Docutech Edge Ease
• Knowledge of loan boarding and/or MERS processing

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons youll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical dental vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large state-of-the-art fitness center including exercise classes such as yoga and Zumba various sports leagues and a full-size basketball court
• Wellness area including an in-house primary-care physicians office full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi