ChatEmail Support Representative

New York City, NY - USA

Hourly Salary: $ 30 - 40

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Chat/Email Support Representative

Evolution Sports Group is seeking a highly motivated and customer-focused Chat/Email Support Representative to join our growing team. As a full-time permanent employee you will have the opportunity to work in a fast-paced and dynamic environment providing exceptional support to our clients through chat and email channels.

Key Responsibilities:

- Respond to customer inquiries and provide solutions through chat and email channels in a timely and professional manner

- Build and maintain strong relationships with customers by actively listening and understanding their needs

- Identify and escalate priority issues to the appropriate team members for resolution

- Maintain accurate and up-to-date customer records and communication logs

- Collaborate with other team members to ensure consistent and effective customer support

- Continuously improve customer service processes and procedures to enhance the overall customer experience

- Stay up-to-date with product knowledge and be able to effectively communicate product features and benefits to customers

- Meet and exceed set performance metrics and targets

Qualifications:

- High school diploma or equivalent; post-secondary education in a related field is an asset

- Minimum of 1-2 years of experience in a customer service or support role preferably in a chat or email support setting

- Excellent written and verbal communication skills with a strong command of the English language

- Ability to multitask and prioritize in a fast-paced environment

- Strong problem-solving skills and ability to think critically

- Proficient in using computers and various software applications

- Experience with CRM systems is an asset

- Ability to work flexible hours including evenings and weekends as needed

We Offer:

- Competitive salary and benefits package

- Opportunities for career growth and development

- A dynamic and collaborative work environment

- Comprehensive training and ongoing support

- Employee discounts on company products and services

If you are a self-motivated customer-focused individual with a passion for providing exceptional support we want to hear from you! Apply now to join our team as a Chat/Email Support Representative at Evolution Sports Group.

Position: Chat/Email Support Representative Evolution Sports Group is seeking a highly motivated and customer-focused Chat/Email Support Representative to join our growing team. As a full-time permanent employee you will have the opportunity to work in a fast-paced and dynamic environment providing ...