The Opportunity:

Were looking for a player-coach to lead our Project Management team of 5 to 10 PMs who orchestrate hyper-personalized email programs for our major financial services client. Youll split your time between hands-on project leadership and coaching a fast-paced high-performing team that delivers data-driven results.

This isnt a behind-the-scenes role. Youll be the trusted partner to both clients and internal teams - the person who sees dependencies before they become blockers translates ambiguity into action and pushes everyone toward revenue-driving goals. Youll also establish the disciplines best practices optimize processes and set strategic direction for how PM operates at SH/FT.

Youll report directly to our SVP of Delivery Operations with a strong dotted line to the SVP Managing Director on the account.

What Youll Do:

• Own multiple concurrent projects involving cross-functional teams with complex scopes. Youll create timelines maintain project plans and proactively identify risks dependencies and blockers before they derail delivery.
• Navigate between structure and speed: Fortune 500 clients have rigid processes but the work moves fast. Youll apply the right methodology for each engagement rather than forcing a one-size-fits-all approach.
• Monitor project health and profitability: track time burn rates and budget adherence. Escalate overages and risks before they become problems.
• Lead and develop your team: hold regular 1:1s conduct performance reviews and provide continuous coaching.
• Build the PM discipline: establish standards and best practices. Drive process improvements cross-departmentally. Balance team workloads and plan ahead for work across all departments.
• Support hiring and strategic initiatives: recruit PM talent lead special taskforces and provide high-caliber problem-solving across the business.

Who You Are:

Youre equally comfortable in the weeds (reviewing a project timeline for errors) and at 30000 feet (designing a new process). You use data to make decisions and when things get ambiguous youre the one who creates structure and translates complexity into next steps. You see the dependencies before they become blockers. You give feedback thats direct but kind and your team knows they can count on you. You foster an environment rooted in accountability learning and teamwork.

Youre proactive solutions-oriented and relentlessly focused on the details that matter but you never lose sight of the big picture or the clients goals.

Must-Have Experience:

• 6 years of project management experience in fast-paced agile environments (agency consulting or digital marketing)
• 2 years managing teams of 5 or more direct reports with proven people leadership skills
• Deep expertise in email marketing as a performance-driven channel. You understand lifecycle strategy personalization and how email drives revenue
• Hands-on experience with project portfolio management (PPM) tools and enterprise email service providers (ESPs)
• Based in NYC and available for in-person collaboration with our NYC based client.

Nice-to-Have Experience:

• Financial services sector experience (banking credit cards investments)
• Salesforce Marketing Cloud certification
• Experience with Movable Ink (we can train on this)

What Success Looks Like in the First 90 Days:

• Youve built strong relationships with your team and key stakeholders across Strategy Creative and Technical teams
• Youre managing major client projects hands-on while providing oversight and guidance to your PMs to deliver pixel-perfect work
• Youve identified process improvements and begun implementing them especially in process and QA
• Clients and internal teams see you as the person who makes things happen

About SH/FT:

SH/FT is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology data & analytics business strategy and campaign operations to accelerate our clients businesses. We keep pace with change in modern marketing and technology in order to create both effective scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the worlds most influential martech platforms and are key partners to them and their clients.

Why SH/FT:

SH/FT is a consultancy built for transformation. We bridge the gap between marketing data and technology to unlock growth for some of the worlds most recognized brands. At SH/FT youll shape the future of how organizations connect with their customers through intelligent architecture scalable systems and the power of data-driven strategy.

Our Commitment to DEIB

We strive to champion diversity equity inclusion and belonging through our Project NEXT committee. This team of passionate internal advocates and external experts allows us to build and leverage a diverse and inclusive workforce and workplace by committing to represent and reflect the experiences perspectives and viewpoints of our people partners and communities we serve. We are committed to providing knowledge and career opportunities to the next generation of digital marketers while championing diversity and equality in the workplace.

At the core of our success is our culture and dedication to maintaining a positive work environment encouraging professional growth and promoting the health and well-being of our employees. We do not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition (including breastfeeding) or any other basis protected by law.

We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This is a full remote position however candidates must have current US work authorization. For US Candidates this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

As required by law Shift Paradigm provides a reasonable range of compensation for roles that may be hired in California Colorado Hawaii New York New Jersey or Washington. The salary range for these residents is The salary range for these residents is $130000.00 to $150000.00. Salary is based on several factors including but not limited to role skillset relevant education level of experience certifications addition to base salary Shift Paradigm offers benefits such as medical dental vision STD/LTD Life/AD&D Flexible Paid Time Off and various other ancillary benefits and perks.

No relocation assistance can be offered at this time.