Customer Service Representative Medford
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Job Location:
Medford, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Enterprise Truck Rental Department is excited to announce an opening for aCustomer Service Representative at their Medford location!
The Truck Rental Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers through face-to-face CSR will gain knowledge through local training and hands-on experience to provide rental back-up service customers and deliver administrative support in our Medford branch.
Responsibilities
- Customer Service
- Transactions
- Understand and communicate rental terms and conditions vehicle features and other services
- May sell optional protection products upgrades fuel options and other additional equipment
- Phones
- Incoming calls- reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors
- Outgoing calls- callback management account receivables and miscellaneous calls as assigned
- Customer Contact
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns and check-ins
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Notify Management of any known customer problems
- Fleet Management and Maintenance
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Miscellaneous
- Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables run miscellaneous reports supply maintenance process customer close-pends and extensions
- Continuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom training
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- High School Diploma or GED equivalent required
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the last 3 years.
- No drug or alcohol related event on driving record in the past 3 years (i.e. DUI DWI failed breath test diversion agreement or similar).
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
DOTRequirements:
We are subject to certain Department of Transportation (DOT) Regulations
- All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiners certificate or submit to and successfully complete a D.O.T. medical examination. (certification for at least 6 months)
- This job allows for no moonlighting meaning that if hired employee cannot work another job or position.
We will consider qualified applicants with criminal histories as required by and consistent with applicable law.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
What’s a career at Enterprise Mobility all about? It’s a simple idea that leads to amazing careers for those who choose Enterprise Mobility. Search jobs here.
