Summary
A Host greets seats and offers a parting comment to all guests answers the telephone and maintains sanitation safety and cleanliness standards in his or her immediate work area and other assigned areas. The Host may also be responsible for taking keying in and packaging all take-out orders. Ideal candidates should be able to working within the demands of the business including evenings weekends and holidays have exceptional communication skills the ability to remain calm and professional and be a self-starter.
Essential Functions
Prepares the lobby area for guests arrival
Opens door and greets guests as they enter the restaurant
Determines the guests seating preferences and advises guests of the wait time if any
Directs guests to bar area and maintains an accurate Wait List on a first-come first-served basis
Notifies guests when their tables are ready and leads the guests to their tables
Provides an appropriate menu to each guest at the table
Responds professionally to guest comments and questions
Answers the telephone and responds to guest inquiries
Writes take-out orders from call-in and walk-in guests
Processes packs and collects payment for take-out orders
Assists Servers by refilling beverages clearing plates and responding to requests from seated guests
Cleans and maintains the lobby area
Monitors the cleanliness of restrooms and the level of restroom supplies
Offers a parting comment to departing guests
Abides by all applicable laws regarding the sale and service of alcoholic beverages
Follows all health safety sanitation and security standards
Performs other duties that are incidental to guest service as assigned by the supervisor
Personal Appearance
The Host must be well groomed and neatly dressed in proper apparel throughout his or her shift.
Physical Actions
The Host must be capable of the following estimated percentage of physical activities for up to eight hours:
45% Standing 5% Reaching 45% Walking 5% Cleaning
The Host is required to lift and carry soiled plates and glassware supplies and packaged food that may weigh up to ten pounds cocktail trays of beverages weighing up to five pounds and racks of clean glassware that may weigh up to thirty pounds.
Environmental Exposure
The Host works primarily in climate-controlled dining rooms but is required to package take-out orders in the kitchen resulting in exposure to heat and humidity. The Host is required to use a variety of cleaning solutions.
The Host interacts extensively with guests and team members with possible exposure to highly stressful or frustrating situations which must be handled pleasantly and professionally. The Host is required to work with limited supervision.
This position is such to successful completion of a background check as it relates to the responsibilities of the role and safety of our guests and team.
At S&L Hospitality culture is not just another buzz word we throw around lightly. The culture that has been built at S&L is at the base of everything we do and we want to find team members that will not only meet our job requirements but also fit the culture of our company. S&L Hospitality has been built on the foundation of family and creating lasting positive relationship. Our mission is to create a lasting impression doesnt just stop at our guests - we also take care of our team!
Benefits as such:
For all team members:
For regular full time team members/leadership team:
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Must be at least 16 years of age for most positions within our properties however some may require a minimum age of 18 depending on responsibilities hours as well as local/state/federal laws. *Seasonal team members may not be eligible to PTO and other benefits due to length of employment.
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