Account Manager Apprentice

About

Swan is Europes embedded banking specialist. We empower software companies to embed banking features like accounts cards and payments directly into their products under their own processes over 1.5 billion in monthly transactions for more than 150 companieslike Pennylane Indy Agicap Libeo and Lucca. Founded in 2019 the company has received growth capital from leading investors such as Lakestar Accel Creandum Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices run payroll manage inventory and more. Theyre on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows theres still a gap. Too many critical tasks like managing cash flow tracking payments or reconciling accounts happen outside the software across spreadsheets email threads banking portals.

Its a missed opportunity. Business software shouldnt just record financial activity it should run it.

To learn more about us: About Swan ; Our story.

Job description

Swan is seeking an Account Management apprentice to join our team. You will help grow our business by ensuring customer satisfaction growth and success.

Supporting the account management team youll resolve customer requests (NB: we call them partners at Swan) nurture relationships understand their priorities and help them launch new features.

Were looking for a dedicated and empathetic person who is passionate about building partnerships and driving value. The ideal candidate is an exceptional communicator who is keen to focus on maximizing retention monitoring customer health scores and preventing churn. Focusing on our startup customers youll orchestrate the post-sale customer journey working closely with our support and compliance teams to ensure a seamless experience that helps our partners achieve their business goals with Swan.

While were expanding across Europe with local presence in multiple countries this position will be based in Paris.

Your mission
Your primary mission is to ensure the success of our partners with Swan by:

• Accelerating time-to-revenue during the onboarding phase
• Ensuring a high level of satisfaction and avoiding churn
• Managing business discussions around features opportunities

Main tasks

• Be an escalation point contact for our support team about partner management and develop topics
• Maintain excellent partner relationships through the ticketing system and ad-hoc meetings
• Monitor and manage partner satisfaction through Health Score CSAT and other metrics
• Support the launch of features on existing projects with partners
• Improve our knowledge base request handling processes FAQs and guides
• Work cross-functionally across the organization to shape Swans solutions to meet partner needs

Your team
Within our Account Management team you will be part of our Operations department and work closely with Integration Specialists Compliance Account Executives and Support to ensure the success and growth of our partners.

Preferred experience

Youre a great match if:

• You are looking for a 1-year or 2-year apprenticeship to thrive in a dynamic and fast-paced environment.
• You already have initial experience in customer support or account management ideally in a start-up/scale-up or another fast-paced work environment.
• You are rigorous and attentive to detail.
• You are passionate about customer success and building relationships.
• You have organizational skills and a problem-solving mindset allowing you to handle multiple tasks effectively.
• You can understand and articulate technical concepts translating them into business- or industry-relevant language.
• You have excellent working abilities in French and English. Another language is a plus. We have international customers.
• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other and we leave our egos at the door.

Its okay if you dont tick all the boxes dont let imposter syndrome prevent you from applying!

Swan is committed to providing a caring work environment for all employees regardless of age sex disability sexual orientation race religion or belief.

When it comes to recruitment were interested in your work experience skills and overall personality. Because diversity makes the workplace stronger and is necessary for Swans success we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

Perks of being a Swanee:

• Meal Vouchers: We provide a meal voucher card to cover your meals on work days.
• Transport: Monthly mobility package for accordance with the company agreement for sustainable mobilities you can now use your mobility package to pay for alternative commuting modes.
• Holidays: 25 days of paid leave.
• Health insurance: Alan. This is Swans health and welfare insurance.
• Sports: Thanks to our partnership with Classpass and Gymlib you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. The offers are valid in several European cities as well as online.
• Well-being support: access to Moka Care for mental health and wellness.
• Offsite: Once a year we gather to reconnect deep-dive into big topics and relax.
• This isnt a perk it should be the rule but diversity and inclusion are important at Swan. Were working hard to get better every day.

Our values:

Swans core values guide our actions daily. Individually they may seem obvious but together they form a unique culture.

Simplicity: Leonardo Da Vinci said: simplicity is the ultimate sophistication. If somethings convoluted or confusing we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game whether its to support our partners in their growth journey or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners expectations whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions it means caring about greater issues that affect our planet.

You can find out more about our culture.

Recruitment process

• An interview with Alice our Strategic Account Manager and the manager of this position
• An interview with Lennig our SAM Team Manager
  
• An last call with Maélys our Talent Acquisition to check the administrative details