Customer Experience Associate
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
15 Vacancies
Job Summary
Hiring Customer Experience Associates to engage with customers assess their needs and deliver tailored solutions while growing your expertise in a supportive environment.
Salary: INR 500000 - 600000 / year
Responsibilities
- Performs business support or technical work using data organizing and coordination skills.
- Performs tasks based on established procedures.
- Assesses calls to provide service immediately be transferred or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision to meet SLAs.
- Provides customers with information that is specialized and communicated in a warm empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels based on complaints or concerns.
Eligibility
- This is an entry-level job that is open to all
(*Note: This is a requirement for one of Scouts clients)
Required Skills:
entry-levelcustomer experiencecoordination skills
Key Skills
- English Speaking
- Catering
- Marine Biology
- Entry Level
- Computer Engineering
