Deputy General Manager

Deputy General Manager Luxury Hotel Bantry Bay

Kendrick Recruitment is seeking an experienced and strategic Deputy General Manager to join a prestigious luxury hotel in Bantry Bay. Reporting directly to the General Manager this senior leadership role will oversee day-to-day hotel operations drive operational excellence and ensure an exceptional guest experience across all departments.

Key Responsibilities:

Strategic and Operational Leadership:

• Partner with the General Manager to execute the hotels strategic vision business objectives and performance targets.
  

• Oversee daily operations across Rooms Food & Beverage Housekeeping Spa Guest Experience Security and Engineering.
  

• Lead operational strategies that support the hotels luxury positioning and revenue growth.
  

• Review departmental performance metrics to identify efficiency and service improvement opportunities.
  

• Ensure seamless interdepartmental collaboration and communication.
  

• Act as liaison between the General Manager and Heads of Department to translate strategy into actionable plans.
  

• Drive continuous improvement through benchmarking innovation and best practices.
  

Customer and Service Excellence:

• Champion a culture of service excellence and personalised guest experiences.
  

• Monitor guest feedback and implement proactive solutions to improve satisfaction.
  

• Maintain strong relationships with key guests partners and stakeholders.
  

• Oversee complaint resolution ensuring timely and effective handling of issues.
  

People Development and Leadership:

• Provide leadership coaching and direction to all Heads of Department.
  

• Support succession planning performance management and talent development initiatives.
  

• Lead departmental meetings and daily briefings promoting collaboration and accountability.
  

• Uphold a workplace culture valuing diversity respect and teamwork.
  

• Oversee recruitment selection and onboarding of key management positions.
  

• Recognise and reward employee performance that reflects service excellence.
  

Financial and Budgetary Oversight:

• Support the General Manager and Financial Controller in budget preparation forecasting and cost control.
  

• Monitor revenue performance payroll costs and departmental expenses.
  

• Identify operational cost-saving opportunities without compromising quality or guest experience.
  

• Analyse financial and operational trends to improve performance and profitability.
  

Facilities Quality and Compliance:

• Oversee maintenance safety and hygiene standards across the property.
  

• Ensure operational compliance with brand standards health safety and hygiene regulations.
  

• Lead audits inspections and compliance reviews.
  

• Monitor service delivery metrics to ensure continuous improvement.
  

• Maintain awareness of hospitality legislation including labour liquor and health regulations.
  

• Lead risk management initiatives including fire safety and security procedures.
  

Guest Experience and Brand Reputation:

• Ensure all guest journey touchpoints reflect luxury service standards.
  

• Collaborate with Marketing and Sales to enhance brand image and community engagement.
  

Qualifications and Experience:

• Bachelors Degree or Diploma in Hospitality Management Business Administration or related field (essential).
  

• Postgraduate qualification or executive management certification (advantageous).
  

• Minimum 10 years senior hotel leadership experience including 35 years as an Assistant General Manager Deputy General Manager Operational Manager or Hotel Manager in a luxury or five-star environment.
  

• Proven ability to oversee Rooms Food & Beverage Housekeeping Spa Guest Experience Security and Engineering.
  

• Strong financial acumen with experience in P&L management forecasting and profitability delivery.
  

• Knowledge of hotel systems (Opera PMS Micros) is preferred.
  

• Exceptional leadership communication negotiation and relationship-building skills.
  

• In-depth understanding of the Cape Town hospitality market and commercial insight.
  

Salary: Negotiable depending on experience.

This role offers a unique opportunity for a seasoned hospitality professional to play a pivotal role in the operational and strategic success of a prestigious luxury hotel in Bantry Bay.