Hotel Manager

Durban - South Africa

Monthly Salary: ZAR 90000 - 110000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Hotel Manager Luxury Hotel Umhlanga KZN

Kendrick Recruitment is seeking an experienced and dynamic Hotel Manager to lead operations at a prestigious luxury hotel in Umhlanga KwaZulu-Natal. This senior leadership role requires a highly motivated individual with extensive experience across Rooms Food & Beverage and executive hotel management in a five-star environment.

Key Responsibilities:

Hotel Leadership and Management:

Ensure the delivery of exceptional guest experiences and service recovery across all areas of the hotel.
Actively embody and promote the hotels mission values and service standards.
Maintain constant presence on the floor interacting constructively with staff and guests.
Conduct regular property inspections and ensure all maintenance housekeeping and safety requirements are met.
Manage day-to-day hotel operations including Front Office Rooms Food & Beverage Housekeeping Spa and Security.
Serve as Hotel Manager-on-Duty when required overseeing peak operations and guest interactions.
Lead VIP room inspections and ensure all guest areas meet luxury standards.

Team Leadership and Development:

Manage mentor and coach the Senior Management team ensuring adherence to operational and service standards.
Oversee staff appraisals performance management and succession planning.
Ensure effective rostering to balance labour efficiency with service quality and staff welfare.
Support continuous training and development opportunities for all team members.
Foster a culture of teamwork engagement and guest-oriented service.

Financial and Operational Oversight:

Monitor and manage hotel budgets revenue and profitability.
Analyse financial and operational data to identify risks and opportunities.
Support Sales and Marketing initiatives representing the hotel at supplier meetings and industry events.
Ensure all revenue is accurately recorded and reported in accordance with hotel systems.

Guest Experience and Service Excellence:

Ensure all guest interactions exceed expectations and adhere to the hotels luxury standards.
Respond promptly and effectively to guest feedback and complaints.
Collaborate with executive teams to anticipate guest needs and enhance the overall guest journey.
Protect the hotels reputation by maintaining high standards of service safety and security.

Compliance Health and Safety:

Ensure compliance with legal health and safety regulations at all times.
Maintain awareness of emergency procedures and proactively manage risk.
Uphold confidentiality and integrity in all hotel operations and employee matters.

Requirements:

Degree or equivalent qualification in Hospitality Management Business or related field.
Minimum 5 years Hotel Manager experience including at least 3 years in Executive Management.
Minimum 5 years experience in Rooms Management and Food & Beverage at a senior level in a 5-star hotel.
Proficiency in Microsoft Office Opera and Micros systems.
Strong knowledge of revenue management budgeting and financial analysis.
Proven track record in guest interaction service recovery and high-end hospitality standards.
Highly presentable with excellent verbal and written English communication skills.
Ability to work flexible hours weekends holidays late shifts and travel as required.

Salary: Negotiable depending on experience.

This is a rare opportunity for a senior hospitality professional to lead a luxury hotel ensuring operational excellence outstanding guest experiences and a motivated and high-performing team in Umhlanga.

Required Skills:

experience

Hotel Manager Luxury Hotel Umhlanga KZNKendrick Recruitment is seeking an experienced and dynamic Hotel Manager to lead operations at a prestigious luxury hotel in Umhlanga KwaZulu-Natal. This senior leadership role requires a highly motivated individual with extensive experience across Rooms Food ...

Hotel Manager Luxury Hotel Umhlanga KZN

Key Responsibilities:

Hotel Leadership and Management:

Ensure the delivery of exceptional guest experiences and service recovery across all areas of the hotel.
Actively embody and promote the hotels mission values and service standards.
Maintain constant presence on the floor interacting constructively with staff and guests.
Conduct regular property inspections and ensure all maintenance housekeeping and safety requirements are met.
Manage day-to-day hotel operations including Front Office Rooms Food & Beverage Housekeeping Spa and Security.
Serve as Hotel Manager-on-Duty when required overseeing peak operations and guest interactions.
Lead VIP room inspections and ensure all guest areas meet luxury standards.

Team Leadership and Development:

Manage mentor and coach the Senior Management team ensuring adherence to operational and service standards.
Oversee staff appraisals performance management and succession planning.
Ensure effective rostering to balance labour efficiency with service quality and staff welfare.
Support continuous training and development opportunities for all team members.
Foster a culture of teamwork engagement and guest-oriented service.

Financial and Operational Oversight:

Monitor and manage hotel budgets revenue and profitability.
Analyse financial and operational data to identify risks and opportunities.
Support Sales and Marketing initiatives representing the hotel at supplier meetings and industry events.
Ensure all revenue is accurately recorded and reported in accordance with hotel systems.

Guest Experience and Service Excellence:

Ensure all guest interactions exceed expectations and adhere to the hotels luxury standards.
Respond promptly and effectively to guest feedback and complaints.
Collaborate with executive teams to anticipate guest needs and enhance the overall guest journey.
Protect the hotels reputation by maintaining high standards of service safety and security.

Compliance Health and Safety:

Ensure compliance with legal health and safety regulations at all times.
Maintain awareness of emergency procedures and proactively manage risk.
Uphold confidentiality and integrity in all hotel operations and employee matters.

Requirements:

Degree or equivalent qualification in Hospitality Management Business or related field.
Minimum 5 years Hotel Manager experience including at least 3 years in Executive Management.
Minimum 5 years experience in Rooms Management and Food & Beverage at a senior level in a 5-star hotel.
Proficiency in Microsoft Office Opera and Micros systems.
Strong knowledge of revenue management budgeting and financial analysis.
Proven track record in guest interaction service recovery and high-end hospitality standards.
Highly presentable with excellent verbal and written English communication skills.
Ability to work flexible hours weekends holidays late shifts and travel as required.

Salary: Negotiable depending on experience.

Required Skills:

experience

Company Industry

IT Services and IT Consulting

Key Skills

Food Handling
Hospitality Management
Hotel Experience
Hospitality Experience
GM Vehicles
Management Experience
Profit & Loss
Revenue Management
Hotel Management
Operations Management
Budgeting
Leadership Experience

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About Company

Kendrick Recruitment

Kendrick Recruitment (KR) specialises in finding top candidates for the Hospitality and Tourism Industries worldwide. We focus on providing a high level of personalised service tailored to each individual whether you are a client or candidate. We pride ourselves on listening and under ... View more

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