Remote Care Technical Support Intership Madrid
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.
Working at Abbott
At Abbott You Can Do Work That Matters Grow And Learn Care For Yourself And Family Be Your True Self And Live a Full Life. You Will Have Access To
Career development with an international company where you can grow the career you dream of.
A company named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
Opportunity: Remote Care Technical Support Intership - Madrid
PURPOSE OF THE INTERNSHIP
Learning and taking part in a team of Remote Care Technical Support Specialists (RCTSSs) under general to direct supervision in accordance with Company policies practices and procedures. RCTTSSs provide remotely the clinical and technical guidance on the use and operation of Abbott CRM products to patients healthcare professionals and various Abbott departments.
WHAT WILL YOU LEARN :
All tasks performed by RCTSSs below are office-based and all interactions are performed remotely through standard ways of communication (phone email etc). The intern will learn and take part in the below RCTSS tasks with the same office-based conditions.
Remotely provide technical support services in the field of Remote Patient Monitoring and CRM devices (phone email etc.)
Provide technical information to customers in response to inquiries/report from the field
Provide education and product training to in-house personnel
Assist in the presentation of educational material for new product training and in-service seminars to healthcare profesionnals and field staff members
Provides technical response to other Abbott stakeholders
As needed provides technical assistance to Regulatory Affairs and Quality personnel(in-house) in response to regulatory agency requests on Abbott devices
Coordinates efforts with international division staff to resolve product/clinical issues involving international customers and the international sales issues
Supports materiovigilance procedures and complies with U.S. Food and Drug Administration (FDA) and local regulations other regulatory requirements Company policies operating procedures processes and task assignments.
Maintains positive and cooperative communications and collaboration with all levels ofemployees customers contractors and vendors
Performs other related duties and responsibilities on occasion as assigned
EDUCATION & COMPETENCIES
Studies ADE Communications Marketing
Interested in Customer Service representative or Remote Support specialist in our industry or equivalent
Successfully engages with different types of stakeholder
Comfortable on phone and email communications
Excellent verbal and written communication skills in Spanish English fluently
Good experience in use of Microsoft Office Pack tools and softwares
Ability to work effectively within a team in a fast-paced changing environment
Mandatory to sign an University or Business School Agreement for the internship.
Fulltime availability.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Administrative Support
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
Spain > Madrid : Building Four
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
