Data Center Incident Program Manager, JoinOCI

Description

Oracle is seeking an Incident Manager to oversee and enhance our incident management program for data center operations. The Incident Manager will be a critical leader responsible for ensuring adherence to the incident management program during incidents managing program documentation reporting cross-functional communication Root Cause Analysis (RCA) and training. Candidates must have extensive experience in incident management program oversight and stakeholder collaboration with a focus on maintaining operational continuity safety and compliance in high-stakes data center environments.

Responsibilities

Responsibilities

Ensure strict adherence to the incident management program during incidents guiding teams to follow established protocols for rapid response mitigation and resolution across data center operations (e.g. mechanical electrical and controls systems).

Oversee the development maintenance and continuous improvement of the incident management program including policies procedures and documentation to align with industry standards and Oracles operational goals.

Support the creation and delivery of training programs to educate data center technicians engineers and operational staff on incident management protocols ensuring preparedness and compliance.

Manage comprehensive incident reporting utilizing metrics and Key Performance Indicators (KPIs) to track incident response times resolution effectiveness and program performance driving operational excellence.

Conduct and facilitate Root Cause Analysis (RCA) processes post-incident to identify underlying issues document findings and implement corrective actions to prevent recurrence.

Collaborate cross-functionally with internal stakeholders (e.g. Data Center Facility Engineering (DCFE) operations and vendor management teams) to ensure seamless communication during incidents and align incident management with broader operational objectives.

Develop and maintain incident management documentation including playbooks escalation procedures and communication templates to ensure clarity and consistency during high-pressure situations.

Escalate critical incidents resource constraints or program gaps to senior leadership for timely resolution ensuring transparency and accountability.

Utilize data analytics to generate reports on incident trends program effectiveness and contributions to operational reliability supporting Oracles mission of excellence and teamwork.

Identify and implement process improvements in incident management training and RCA processes to enhance efficiency safety and performance in data center operations.

Minimum Qualifications

7 years of experience in incident management program oversight or operations leadership with at least 3 years in data center operations facilities management or critical infrastructure environments.

Proven expertise in developing and managing incident management programs including documentation reporting and training in high-stakes environments.

Strong proficiency in conducting Root Cause Analysis (RCA) and implementing corrective actions to improve operational resilience.

Deep understanding of metrics-driven incident evaluation cross-functional communication and stakeholder collaboration in data center operations.

Ability to interpret technical specifications operational protocols and incident data to enhance incident management and training programs.

Willingness to travel to data center sites for incident response program implementation or stakeholder engagements.

Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $120100 to $251600 per annum. May be eligible for bonus equity and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC5