Sr. Product Manager, Travel Assistance (A&H)
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
17-10-2025
Vacancies:
1 Vacancy
Job Summary
As Senior Product Manager for Travel Assistance within the Accident and Health (A&H team here at Chubb you will play a key role in shaping and managing our Travel Assistance Program. This role blends strategic product leadership with hands-on operational execution and vendor partner oversight. Youll be responsible for evolving our assistance offerings ensuring vendors deliver on service expectations and supporting day-to-day operations that keep the program running smoothly. Were looking for a strategic thinker who can also roll up their sleeves from developing product strategy and managing vendor performance to responding to escalations supporting internal communications and handling operational tasks that ensure seamless service delivery for policyholders. If thats you wed love to talk!
In this role you will:
- Lead the strategy development and execution of the travel assistance product roadmap ensuring alignment with business goals and market trends
- Integrate assistance services into insurance products promote program awareness and identify opportunities for growth through market research
- Serve as subject matter expert in cross-functional and client/broker meetings; develop training and enablement materials; communicate program updates and insights to stakeholders
- Manage relationships and performance of global medical and security assistance vendors ensuring compliance driving improvements and supporting contract renewals
- Oversee daily operations act as escalation point for critical incidents maintain accurate customer data participate in on-call rotation and provide program reporting and analytics
Qualifications
- 5 years experience in product management insurance operations and/or business analysis within health and travel insurance or assistance services
- Strong understanding of global insurance products and services and/or experience working with international healthcare and travel assistance companies that include third-party emergency medical and security services
- Proven ability to balance strategic product ownership with hands-on operational execution
- Demonstrated experience managing or partnering with external service providers including performance monitoring and audits
- Excellent written verbal and presentation skills; able to communicate complex service models to diverse audiences
- Analytical skills with experience in reporting trend analysis and data-driven decision-making
- Bachelors degree in business insurance healthcare or related field (or equivalent experience)
- Flexibility to support occasional after-hours escalations or urgent operational needs
Required Experience:
Senior IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Chubb Life has been in Egypt since 2003. Chubb Life is the international life insurance division of Chubb - the world's largest publicly traded property and casualty insurance company by market capitalization.
