Sr. Program Manager

Position Overview

Veridos America is seeking a motivated and experienced Sr. Program Manager to lead the delivery and management of identity solutions for state and local government clients with a primary focus on DMV accounts. This is a remote position requiring periodic travel to client sites for solution implementation operations reviews and relationship management.

The Sr. Program Manager is a key customer-facing role responsible for ensuring account health driving operational excellence and supporting growth opportunities.

Key Responsibilities

Account Management & Leadership

• Serve as the primary advocate for assigned customers ensuring alignment between client goals and company strategy.
• Build and maintain strong long-term relationships with DMV/state government clients to maximize satisfaction and retention.
• Manage account profitability (P&L) including revenue margin and budget alignment.
• Conduct regular business and operations reviews (QBRs/MBRs) to assess performance and identify needs.
• Develop account strategies that support operational performance and growth in collaboration with Sales and Product teams.
• Identify and pursue renewals upsells and cross-sell opportunities.
• Act as the executive escalation point ensuring issues are resolved quickly and communicated transparently.
• Monitor account performance proactively addressing risks or gaps with corrective actions.
• Lead client meetings presentations industry events and RFP/proposal contributions as needed.
• Support customer success initiatives including efforts to improve NPS and CSAT.
• Partner with internal teams to triage and resolve operational issues conduct root cause analysis and ensure client reporting.
• Provide regular reporting on account activities escalations and performance to senior leadership.
• Contribute to RFP proposal responses and participate in client-facing presentations and solution demonstrations.
• Self-driven and able to work autonomously in a fast paced fluid environment.
• Attend industry conferences as requested.

Project & Program Management

• Lead end-to-end delivery of projects and programs ensuring scope schedule budget risk and quality objectives are met.
• Apply industry best practices (PMI/PMO frameworks) for consistent scalable execution.
• Develop and oversee project/program plans aligned with client and business goals.
• Establish clear communication plans with stakeholders providing regular updates on progress and risks.
• Conduct risk assessments develop mitigation strategies and ensure timely resolution of issues.
• Coordinate cross-project dependencies and align multiple workstreams.
• Maintain accurate project documentation including contracts schedules reports and change logs.
• Build and motivate cross-functional teams fostering collaboration accountability and continuous improvement.
• Ensure deliverables meet contractual and client quality expectations.
• Contribute to the development of PMO standards templates and frameworks.

Required Qualifications

• Bachelors degree (or equivalent professional experience).
• PMP certification (or comparable project management credential).
• 7 years of experience delivering large-scale technical projects/programs for U.S. state or local government clients.
• Experience with DMV secure credentialing or digital identity solutions.
• Proven success managing complex programs using PMI methodologies.
• Strong business acumen with technical aptitude; ability to communicate effectively across technical and executive audiences.
• Solid understanding of SDLC and project management best practices.
• Skilled in establishing and tracking KPIs/OKRs.
• Proficient in Microsoft Office Suite and project management/collaboration tools (Teams SharePoint Confluence JIRA Asana etc.).
• Excellent communication negotiation and interpersonal skills.
• Highly organized self-driven and adaptable in a fast-paced environment.
• Demonstrated ability to lead and inspire cross-functional teams.
• Bachelors degree from an accredited university (or equivalent professional experience).

Preferred Qualifications

• Knowledge of the motor vehicle industry including relevant regulations and trends.
• Experience with AWS cloud services.
• Familiarity framework.
• Exposure to Agile/Scaled Agile ITIL or DevOps methodologies.
• Experience working with geographically dispersed teams.
• Knowledge of the motor vehicle industry including relevant regulations policies and emerging trends.

The pay range for this position starts at $125000 annually. Benefits offered to eligible employees include medical (PPO and HDHP with HSA) dental vision paid time off paid holidays 401K w/ employer match short/long term disability life insurance healthcare and dependent care flexible spending EAP commuter benefits education assistance pet insurance legal and more.

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment free from prejudice discrimination and harassment in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender age race or ethnic origin social and cultural background religion disability and sexual orientation.

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Manager