Technical Writer

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Zylo is the enterprise leader in SaaS Management enabling companies to discover manage and optimize their SaaS applications. Zylo helps companies reduce costs and minimize risk by centralizing SaaS inventory license and renewal management. Trusted by industry leaders Zylos AI-powered platform provides unmatched visibility into SaaS usage and spend. Powered by the industrys most intelligent discovery engine Zylo continuously uncovers hidden SaaS applications giving companies greater control over their SaaS portfolio. With more than 30 million SaaS licenses and $34 billion in SaaS spend under management Zylo delivers the deepest insights backed by more data than any other provider.

Overview

Reporting to the Product Operations Manager our Technical Writer will own and transform our customer-facing knowledge base leveraging AI tools to work at scale while establishing the governance and quality standards that enable cross-functional teams to contribute effectively.

What you will do

Own knowledge base quality consistency and governance by establishing content standards review processes and editorial decisions about what gets published
Leverage AI tools extensively for content creation optimization and maintenance to work at scale while continuously evaluating new tools to increase efficiency
Proactively monitor and improve content accuracy through regular audits AI Q&A tool management and tracking integration partner changes (partnering with Engineering to establish monitoring systems as needed)
Own public-facing changelog and release communications partnering with Product Managers to create client-facing documentation
Collaborate cross-functionally with Support Marketing and Customer Success to identify documentation gaps establish brand guidelines and coordinate content initiatives while maintaining quality standards

Requirements

What you need

3-5 years of technical writing experience preferably in SaaS or B2B software environments
Demonstrated fluency with AI tools like ChatGPT or Claudeyouve used them extensively in your work and can show examples of how theyve transformed your workflow and output
Strong problem-solving abilities with high autonomyyou identify and address issues proactively without waiting for direction
Experience establishing content governance and standards from the ground up
Track record of building effective documentation systems with examples of approaches and processes you can adapt to our needs
Ability to understand technical concepts and translate them effectively for various audiences
Excellent judgment regarding content quality brand consistency and client needs with comfort making decisions without extensive approval chains

Nice to have

Experience with API documentation and monitoring integration changes
Familiarity with knowledge management platforms like Guru Notion Zendesk or similar tools
Background working cross-functionally in product-led organizations
Experience with screenshot tools like Scribe or Snagit
Examples of documentation systems or processes youve built from scratch

At Zylo were committed to Growing Stronger Together by fostering a diverse and inclusive workplace. We believe that a variety of perspectives not only fuels innovation but also allows us to better serve our diverse customer base. If you meet the essential qualifications we encourage you to apply and join us on this journey. Still growing in your career Connect with our talent communitywere always looking for future Zylos who share our passion for continuous learning.

What you will do

Own knowledge base quality consistency and governance by establishing content standards review processes and editorial decisions about what gets published
Leverage AI tools extensively for content creation optimization and maintenance to work at scale while continuously evaluating new tools to increase efficiency
Proactively monitor and improve content accuracy through regular audits AI Q&A tool management and tracking integration partner changes (partnering with Engineering to establish monitoring systems as needed)
Own public-facing changelog and release communications partnering with Product Managers to create client-facing documentation
Collaborate cross-functionally with Support Marketing and Customer Success to identify documentation gaps establish brand guidelines and coordinate content initiatives while maintaining quality standards

Requirements

What you need

3-5 years of technical writing experience preferably in SaaS or B2B software environments
Demonstrated fluency with AI tools like ChatGPT or Claudeyouve used them extensively in your work and can show examples of how theyve transformed your workflow and output
Strong problem-solving abilities with high autonomyyou identify and address issues proactively without waiting for direction
Experience establishing content governance and standards from the ground up
Track record of building effective documentation systems with examples of approaches and processes you can adapt to our needs
Ability to understand technical concepts and translate them effectively for various audiences
Excellent judgment regarding content quality brand consistency and client needs with comfort making decisions without extensive approval chains

Nice to have

Experience with API documentation and monitoring integration changes
Familiarity with knowledge management platforms like Guru Notion Zendesk or similar tools
Background working cross-functionally in product-led organizations
Experience with screenshot tools like Scribe or Snagit
Examples of documentation systems or processes youve built from scratch