Dealer Field Support Trainer

Reno, NV - USA

Monthly Salary: Not Disclosed

Posted on: 17-10-2025

Vacancies: 1 Vacancy

Job Summary

Temp to Hire

SUMMARY
The Dealer Field Support departments primary objective is to train and support the Auto Program Dealer
Network to ensure participating auto dealers excel in the Auto Program. Dealer Trainers are responsible
for supporting Dealers within an assigned territory by conducting detailed phone-based training on a
variety of topics and updating Dealer files using established Auto Program processes. Trainers need to be
able to enthusiastically deliver content with confidence and professionalism during all training calls.
Trainers work as part of a service-oriented team and are willing to contribute to the team by
accomplishing any related tasks as needed. Trainers also provide administrative support to the Field team
by assisting Costco Auto Program Dealers and Zone Business Consultants.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Facilitate phone-based training sessions on a variety of topics related to our Auto Programs;
including training Dealers on how to use our website and program tools
Assist Dealers in completing post training program certification
Answer incoming calls and respond to Dealer requests post training
Build and create rapport with assigned Dealers and Field Representatives
Process on-line tickets to update Dealer information in the Companys customer relationship
management (CRM) software
Provide ongoing support for Field Representatives in assigned territories
Take detailed notes and document all Dealer conversations in the CRM software
Coordinate with our Dealer Schedulers to communicate scheduling needs
Contribute to manufacturer promotions by training participating program Dealers
Attend and participate in department meetings
Maintain open communication with the Department Manager and Director
Contacts dealers to schedule training sessions
Process Program Admin Change tickets to update dealer information in database
Assists with Dealer inquiries via phone and ensures the are answered promptly and
professionally
Take incoming and make outbound calls to Dealers for training and scheduling
Ensure that all inbound calls are answered promptly and professionally
Other duties as assigned

REQUIREMENTS/QUALIFICATIONS
Two-year College or university; and/or related experience; or equivalent combination of
education and experience
Excellent follow-up relationship building and interpersonal skills
Detail-oriented; able to multi-task and stay organized
Friendly demeanor & positive attitude
Self-motivated must be able to work independently with minimal supervision
Continually strives to improve skills and knowledge
Excellent written and verbal communication skills
Must be comfortable being on the phone
Must be a team player and work well with others
Must be flexible and adaptable to change
Must be able to meet deadlines
Knowledge of Microsoft Office tools and the internet

Mon Fri Schedules vary between 5:50am to 6:00pm

Contact the West Reno Manpower Office @

21.00

Temp to HireSUMMARYThe Dealer Field Support departments primary objective is to train and support the Auto Program DealerNetwork to ensure participating auto dealers excel in the Auto Program. Dealer Trainers are responsiblefor supporting Dealers within an assigned territory by conducting detailed p...

Temp to Hire