Specialist, Customer Adoption

RE/MAX LLC is seeking a dynamic and passionate Customer Adoption Specialistto join our Customer Adoption Team. This role is ideal for someone who thrives on empowering customers through strategic consultation personalized coaching and impactful adoption initiatives. If youre excited about helping franchise owners and agents tap into the full potential of REMAX technology solutions while contributing to a forward-thinking and collaborative team we want to hear from you!

About the Role

Reporting to the Senior Manager of Customer Adoption the Customer Adoption Consultant will play a key role in designing delivering and evolving a high-impact adoption program. This individual will work directly with franchise owners agents and internal stakeholders to drive meaningful adoption of REMAX technology offerings positioning technology as a strategic business advantage.

Youll be responsible for guiding customers through product onboarding goal-setting and long-term success strategies while fostering strong relationships and delivering tailored consultations that align with business objectives.

Key Responsibilities

• Consult & Coach: Provide ongoing strategic consultation to franchise owners and staff on REMAX technology in relation to onboarding recruiting retention and business best practices.
• Brokerage Engagement: Proactively schedule and lead consulting sessions via calls webinars and in-person meetings.
• Relationship Building: Cultivate strong relationships with franchisees agents and strategic partners through expert communication and industry insight.
• Feedback & Follow-Up: Capture customer feedback provide timely follow-up and maintain a proactive approach to client success.
• Goal Setting & Strategy: Conduct in-depth goal-setting conversations to create actionable technology adoption plans tailored to each office.
• Needs Assessment: Identify skill gaps and training needs through consultation and deliver targeted solutions that drive adoption.
• Presentation Excellence: Deliver compelling presentations and training sessions across various formats and audience types.
• Content & Curriculum Management: Maintain and update resources templates and training materials while tracking program effectiveness.
• Cross-Functional Collaboration: Support department initiatives through video creation webinar hosting and project contributions.

Required Qualifications

• 3 years in customer adoption technology training consulting account management or customer success
• Proven experience presenting to audiences of 30 people
• Strong background in strategic consultation and relationship management
• Ability to travel up to 25% annually
• Bachelors degree in Business Education Communications or equivalent experience (real estate experience a plus)
• Proficiency in Microsoft Office especially PowerPoint
• Strong analytical and organizational skills
• Ability to manage multiple projects with attention to detail
• Self-starter with a collaborative mindset and a passion for customer success

Preferred Skills

• Experience with platforms like Dovetail Pendo Salesforce BombBomb and Smartsheet
• Real estate industry experience highly preferred
• Skilled in creating engaging content (webinars videos presentations)
• Familiarity with Agile methodologies

Location

This is a full-time position based at our corporate headquarters in Denver Colorado with regional travel up to 25%.

Hire Range/Rate:

$52000 - $59000

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level experience industry specific knowledge education/certifications or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

• Competitive Medical Dental and Vision benefits
• Retirement plans with optimal company match
• Annual bonus/merit opportunity
• Educational Assistance
• Mental Health support program
• M.O.R.E. Events offered in-person and virtually
• Mentorship program
• Employee Resource Groups
• Community Engagement
• Diversity Equity and Inclusion
• Parenting
• Remote
• Women at RE/MAX

RE/MAX LLC & Motto Mortgage

Now is your chance to become part of a world-class industry leading organization. RE/MAX Holdings Inc. is a business that builds businesses. We provide the tools education and tech to our real estate network which includes RE/MAX and Motto Mortgage franchises agents brokers and consumers. Join us and build a career where your contribution is heard your innovative ideas are valued and hard work and collaboration truly makes a difference. Nobody in the world sells more real estate than RE/MAX!*

RE/MAX Holdings Inc. is proudly headquartered in Denver Colorado. Certain roles may be location specific however in addition to Colorado we welcome qualified candidates in the following states: Arkansas California Florida Georgia Illinois Massachusetts Michigan Ohio and Texas!

RE/MAX Holdings Inc. is proud to be an equal opportunity employer committed to diversity and inclusion as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity and all qualified applicants receive consideration without regard to race color religion gender sexual orientation national origin age veteran status disability unrelated to performing the essential task of the job or other legally protected any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

*As measured by transactions sides

Application Deadline: November 21 2025

Required Experience:

IC