Client Manager – Business Insurance
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company:
Marsh McLennan AgencyDescription:
Client Manager Business Insurance
Our not-so-secret sauce.
Award-winning inclusive Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. The industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA.
Marsh McLennan Agency (MMA) provides business insurance employee health & benefits retirement and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm Marsh McLennan (NYSE: MMC).
A day in the life.
As our Client Manager on the Business Insurance team youll be responsible for managing client accounts ensuring timely delivery of service and enhancing customer satisfaction. This role involves coordinating the marketing and placement process preparing proposals binding coverage and maintaining accurate policy documentation. Finally you will also provide administrative support assist clients with their insurance needs and collaborate with team members to drive agency goals.
- Serve as the primary point of contact for a book of client business responding promptly to requests and overseeing the preparation of necessary documents.
- Build and maintain strong strategic relationships with clients and insurance carriers enhancing client loyalty and satisfaction.
- Assist in training newly hired team members and be available as a resource for team members and colleagues responding to questions and issues in a timely manner.
- Conduct thorough assessments of clients business risk programs identifying exposures and providing strategic recommendations for coverage enhancements.
- Emphasize risk management when reviewing renewal policies and endorsements providing risk management advice directly to policyholders.
- Work closely with sales team and cross-functional teams to ensure alignment on client activities and strategic initiatives.
- Lead efforts in special projects that drive agency growth and improve service delivery.
- Review renewals endorsements and other documents for accuracy and compliance with coverage requests.
- Respond to underwriting requests and collaborate with clients as needed.
- Stay abreast of industry trends and regulatory changes participating in continued education and professional development opportunities.
Our future colleague.
Wed love to meet you if your professional track record includes these skills:
- 3 years of experience working in customer service underwriting commercial lines insurance for a carrier or broker preferred
- Must be detailed with excellent organizational and time management skills.
- Good interpersonal skills and a high sense of urgency
- Ability to work well in a team environment maintain a positive work atmosphere and develop healthy relationships internally and externally
- Strong analytical skills with the ability to negotiate quotations evaluate client needs and develop innovative business solutions
These additional qualifications are a plus but not required to apply:
- Bachelors Degree
- Property/Casualty license (required within 3 months of hire)
- Familiarity with insurance company markets binding authority and underwriting guidelines
- AAI CIC CISR or CRIS designation
We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close wed be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources professional and personal development opportunities and fulfillment through meaningful work.
Some benefits included in this role are:
- Generous time off including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at MMA check out our website or flip through our recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds heritages and perspectives of our colleagues and clients. We are always seeking those with ethics talent and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.
#LI-Hybrid
#MMABI
The applicable base salary range for this role is $51300 to $95600.The base pay offered will be determined on factors such as experience skills training location certifications education and any applicable minimum wage requirements. Decisions will be determined on a case-by-case addition to the base salary this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits tuition assistance 401K savings and other retirement programs as well as employee assistance programs.Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Veritas provides commodity trading and risk advisory to optimize trading strategies and operations by harnessing CTRM systems, advanced analytics, and AI.
