Dispatcher Admin

San Diego, CA - USA

Hourly Salary: USD 19 - 24

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

Summary

The dispatcher connects the field staff office and customers. They must stay attentive and be prepared to handle sudden route changes or scheduling issues. Additionally they must efficiently make necessary schedule changes to meet the companys ongoing demand ensuring customer satisfaction.

Skills and Abilities

Dispatcher: Requires a minimum of 1-3 years of work experience preferably in the service industry (e.g. Electrical HVAC Plumbing)
Proficiency in technology is essential and the ability to learn about the citys geographical location.
Strong documentation skills are necessary for writing clean and concise job summaries.
Exceptional customer service skills attention to detail and the ability to multi-task in a fast-paced environment.
Actively listen to others without interruption and ask pertinent questions.
Ability to quickly adapt to constant changes in schedules routes and job requirements and the aptitude to logically evaluate situations establish priorities and promptly resolve issues.
Foster professional and positive communication with plumbing technicians managers and customers.

Requirements

Essential Duties and Responsibilities

Efficiently schedule or reschedule service calls to maximize technician availability considering their levels of expertise specialties and home addresses.
Regularly update customers regarding job progress and Estimated Time of Arrival (ETA) among other things.
Maintain close communication with plumbing technicians to adjust schedules and allocate sufficient time for useful job completion.
Accurately report all times and expenses in ProTec Connect.
Maintain close contact with plumbing technicians to adjust or change schedules.
Please assist the Plumbing Director with tasks such as managing job schedules processing job cancellations and other related duties.
Physical Requirements: Able to work in an office environment and use office equipment: computer laptop printers etc. and sit for extended periods.

Salary Description

19.00-24.00

SummaryThe dispatcher connects the field staff office and customers. They must stay attentive and be prepared to handle sudden route changes or scheduling issues. Additionally they must efficiently make necessary schedule changes to meet the companys ongoing demand ensuring customer satisfaction.Ski...