Enquiry Logging Lead
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
17-10-2025
Vacancies:
1 Vacancy
Job Summary
- Supervise and mentor Enquiry Administrators to ensure adherence to procedures and standards.
- Provide comprehensive training to new Enquiry Administrators on the clients specialist insurance offerings and workflow processes.
- Monitor performance to ensure productivity and accuracy in submission processing.
- Review logged submissions for completeness accuracy and compliance with company guidelines.
- Conduct regular performance evaluations and provide constructive feedback.
- Collaborate with the Underwriting Support Manager to implement improvements in enquiry logging processes and systems.
- Serve as a point of contact for Enquiry Administrators addressing queries and providing guidance.
- Compile and present regular reports to the Underwriting Support Manager on enquiry logging metrics including turnaround times and accuracy rates.
Requirements
- Leadership and interpersonal skills with the ability to motivate and inspire team members.
- Excellent attention to detail including accurate written and numeracy skills.
- Good command of the English language both spoken and written.
- Strong communication skills courtesy and patience.
- Problem-solving skills with the ability to resolve issues efficiently and effectively.
- GCSE or equivalent.
- Minimum of 5 years of experience in data entry including team leadership
- Supervised and mentored Enquiry Administrators to ensure adherence to procedures and standards.
- Provided training to new Enquiry Administrators on client workflows and insurance offerings.
- Monitored team performance to maintain productivity and accuracy.
- Reviewed logged submissions for completeness accuracy and compliance.
- Conducted performance evaluations and delivered constructive feedback.
- Collaborated with management to improve enquiry logging processes.
- Acted as a point of contact offering guidance and resolving queries.
- Compiled and presented reports on enquiry metrics.
Required Skills:
Leadership and interpersonal skills with the ability to motivate and inspire team members. Excellent attention to detail including accurate written and numeracy skills. Good command of the English language both spoken and written. Strong communication skills courtesy and patience. Problem-solving skills with the ability to resolve issues efficiently and effectively. Educational Qualifications: GCSE or equivalent. Key Experience / Qualifications: Minimum of 5 years of experience in data entry including team leadership Supervised and mentored Enquiry Administrators to ensure adherence to procedures and standards. Provided training to new Enquiry Administrators on client workflows and insurance offerings. Monitored team performance to maintain productivity and accuracy. Reviewed logged submissions for completeness accuracy and compliance. Conducted performance evaluations and delivered constructive feedback. Collaborated with management to improve enquiry logging processes. Acted as a point of contact offering guidance and resolving queries. Compiled and presented reports on enquiry metrics.
Company Industry
IT Services and IT Consulting
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
