Customer Relationship Executive
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
We are seeking a proactive and customer-focused Customer Relationship Executive to build strong client relationships and drive business growth. The ideal candidate excels in communication problem-solving and delivering exceptional customer experiences while identifying opportunities to increase engagement and revenue.
Key Responsibilities
1. Customer Relationship Management
Build and maintain long-term trust-based relationships with customers.
Understand customer needs preferences and challenges to provide personalized support.
Act as the primary point of contact for all customer interactions.
2. Account Management
Manage customer accounts to ensure satisfaction and retention.
Identify upselling and cross-selling opportunities to grow revenue.
Maintain regular follow-ups to strengthen engagement.
3. Customer Service Excellence
Handle customer inquiries feedback and complaints promptly and professionally.
Ensure issues are resolved efficiently to maintain high satisfaction levels.
4. Sales & Business Development
Meet or exceed assigned sales targets and performance metrics.
Identify new business opportunities and collaborate with the sales team to convert leads.
5. Data & Reporting
Maintain accurate and updated customer records in CRM software.
Track and analyze customer interactions sales activities and performance metrics.
Requirements
Required Qualifications
Education: Bachelors degree in Business Marketing or related field.
Experience: 13 years in Customer Service Sales or Account Management.
Technical Skills:
Proficiency in CRM software (e.g. Zoho CRM Salesforce HubSpot).
Knowledge of Microsoft Office Suite (Excel PowerPoint Word).
Core Skills
Excellent communication interpersonal and negotiation skills.
Strong customer-centric approach and relationship management abilities.
Ability to analyze data and identify opportunities for growth.
Self-motivated organized and capable of working independently or in a team.
Adaptable to changing business priorities and deadlines.
Benefits
What We Offer
Competitive Salary with performance-based incentives.
Comprehensive Benefits including health insurance and retirement plans.
Career Growth opportunities in a dynamic fast-paced environment.
Collaborative Work Culture that values innovation and customer success.
Required Skills:
Required Qualifications Education: Bachelors degree in Business Marketing or related field. Experience: 13 years in Customer Service Sales or Account Management. Technical Skills: Proficiency in CRM software (e.g. Zoho CRM Salesforce HubSpot). Knowledge of Microsoft Office Suite (Excel PowerPoint Word). Core Skills Excellent communication interpersonal and negotiation skills. Strong customer-centric approach and relationship management abilities. Ability to analyze data and identify opportunities for growth. Self-motivated organized and capable of working independently or in a team. Adaptable to changing business priorities and deadlines.
Company Industry
IT Services and IT Consulting
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