Regional Aftersales manager SouthMidlands

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

1. Investor Relationships

Develop robust relationships with your Regions Retailers. Your role will require you to manage and deliver elements which cover; reward challenge and penalty. You will be a representative and ambassador for the Omoda & Jaecoo Brands and accordingly will need to shoulder the responsibility of taking direct and decisive action.
We are currently interacting across the board within our Retailers: workshop to boardroom. You will come into contact with every aspect of network operations and will need to adapt your dialogue accordingly.

2. Customer Experience

You will need to become directly involved in Customer cases and take ownership of the Customer journey. This will involve root cause understanding of vehicle/ownership conditions. The output of this knowledge will mean bringing Customer issues to a swift conclusion. There are no half measures here. Customer Experience Dealer Management and Brand Reputation are critical metrics.

3. Technical Support & Warranty Claims: Case Support

You will need to support our Technical and Warranty Teams with managing Dealer objections and timeframes. You may be required to add elements of technical support and or warranty into your dealer visit agenda. You will not be required to have technical knowledge but instead the ability to qualify gaps and suggest solutions when required.

4. Dealer Visits

Frequent and planned dealer visits which will measure our Networks ability to deliver the optimum Customer Experience will require you to travel extensively across you Region.
You will need to manage your time efficiently to ensure that dealer visits and individual/departmental administration are up-to-date. No excuses.

5. Performance Management

Omoda Jaecoo (UK) does operate a Dealer Balance Scorecard (DBS) and has metrics within that will require your management and influence. The Customer remains at the core of our business and is measured and managed accordingly. Other Aftersales KPIs will be your responsibility and will need to show positive performance trends.

6. Brand Ambassador

You will be needed to attend and support Brand events during the year. These events may be outside your Region and could run outside of business hours.

Requirements

Personal Requirements:

A minimum of 5 years OEM Aftersales experience.
You will need to need a robust calm and efficient operator. Able to take on a large amount of responsibility you will be asked to cover a broad sometimes unfamiliar range of topics.
Relationship building will come naturally to you. Existing and new networks will be relied upon and tested on a frequent basis.
You will be capable of managing a busy diary which may change at a moments notice.
You will need to be adaptable and willing to take new instructions in a business where deadlines and deliverables will test your management skills.
Proficiency in Microsoft Office including reporting and data analysis platforms.
Full and clean driving license.

Required Skills:

- Bachelors degree or higher in Refrigeration Mechanical Electrical Engineering or a related field. - 8 years of experience in technical support for the HVAC industry especially commercial products VRF & HP with expertise in regional market standards regulations and industry practices. - Proven track record of collaborating with cross-border R&D teams and delivering market-driven solutions. - Prior experience in local enterprises or managing HVAC products for the target market. - Established network within regional industry associations would be a plus. - Strong analytical skills technical acumen and familiarity with industry association ecosystems.

1. Investor RelationshipsDevelop robust relationships with your Regions Retailers. Your role will require you to manage and deliver elements which cover; reward challenge and penalty. You will be a representative and ambassador for the Omoda & Jaecoo Brands and accordingly will need to shoulder the ...