Technical Training Specialist
Share
Job Location:
Scottsdale, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
Join Axon and be a Force for Good.
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Technical Training Specialist on our Global Support team you will ensure our frontline support professionals are equipped to troubleshoot and resolve complex issues across Axons ecosystem. This role blends deep technical learning with engaging instructional delivery. You will immerse yourself in Axons cutting-edge hardware and SaaS platforms master their technical foundations and then translate that knowledge into clear effective training programs.
Your work will directly elevate the technical expertise of our global support teams and help us deliver a world-class customer experience.
What Youll Do
Location: This role is based out of one of our hub locations (Scottsdale AZ Atlanta GA Denver CO Boston MA Seattle WA Washington DC San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays with the flexibility to work remotely on Mondays unless there is an approved workplace accommodation. We believe that connection fuels innovation and our in-office culture is designed to foster meaningful teamwork mentorship and shared success.
Travel: Depending on your current location travel will be required for onsite training held at our offices in Scottsdale and Atlanta
Reports to: Sr. Director Global Services and Support Operations
Direct Reports: N/A
Training Development & Delivery
- Rapidly learn Axons ecosystem (cloud software networking IoT devices integrations) and design scalable technical training programs tailored to multiple support tiers.
- Partner with the Training Manager to lead new hire onboarding ensuring team members quickly gain the technical knowledge and confidence to support customers effectively.
- Drive Tier 1 upskilling to strengthen troubleshooting foundations and prepare agents for Tier 2 readiness while delivering product-specific training to Tier 2 teams on complex products workflows and integrations.
- Continuously refine training curriculum to reflect new product capabilities technical requirements and learner feedback driving measurable retention and progression across tiers.
Technical Knowledge Management
- Develop and maintain quick references and troubleshooting content translating complex product concepts into accessible resources.
- Partner with Training Manager Product and Support SMEs to ensure accuracy keep content current and align training with the Support knowledge base for consistency and adoption.
- Design and support skills assessments that validate technical growth measure knowledge retention and track progression across tiers.
What You Bring
- Bachelors degree in a technical or related field preferred or equivalent practical experience
- 3-5 years of experience in technical training or tiered technical support roles
- Strong ability to learn and teach complex technical concepts (networking SaaS IoT APIs integrations)
- Deep experience working with multi-faceted interconnected ecosystems of hardware software and cloud technologies such as cameras sensors or drones.
- Experience delivering technical training in both live and virtual environments
- Excellent communication skills with the ability to simplify highly technical topics for diverse learners
- Familiarity with LMS platforms and Salesforce CRM is a plus
- Experience with Knowledge-Centered Service (KCS) or AI-driven knowledge creation is a plus
- Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical Dental Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
| The Pay: Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The starting base pay for this role is between $56625 in the lowest geographic market and $90600 in the highest geographic market. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Required Experience: IC |
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
The Axon Network connects people, devices, and apps to protect life in all regards. From our TASER smart weapons, to police body cameras, to our industry-leading cloud-based evidence management software, we are the world’s premier public safety company and are committed to delivering ... View more
