Processing Specialist

The Team:

The Home Lending Operations team at Upstart is committed to delivering best-in-class service and operational excellence as we scale our home lending product. This is a fast-growing team working in a pod-based structure composed of both NMLS-licensed and non-licensed team members across a range of experience levels.

As a Processing Specialist youll join a Pod team in a non-licensed capacity processing HELOC loan applications primarily focusing on identity income and property verification. While youll report to an Operations Manager the role can often be autonomous and designed for professionals who excel in dynamic fast-paced environments and are eager to take ownership of their work.

How youll make an impact

• Accurately and efficiently process loan applications from documentation verification to final approval.
• Manage your own pipeline ensuring timely follow-ups and driving engagement from applicants throughout the loan process.
  Resolve customer escalations professionally and swiftly balancing regulatory compliance with a strong borrower experience.
• Use tools like Vesta and Salesforce to track manage and advance loan files while maintaining quality standards.
• Collaborate within your pod to identify workflow improvements and contribute to process optimization initiatives.
• Support team-wide efforts to scale operations by assisting with side projects and contributing to the development of new servicing channels.

Minimum Qualifications

• 12 years of experience in loan processing mortgage operations or customer service within a financial services setting.
• Proven ability to manage a personal pipeline with a track record of meeting or exceeding productivity and quality benchmarks.
• Excellent organizational time management and problem-solving skills; strong attention to detail is a must.
• Ability to work standard hours (9 AM 5:30 PM EST) and occasional weekend shifts as business needs evolve.
• Proficiency with loan origination systems (e.g. Vesta) Salesforce and general productivity software.
• Reside within 60 miles of Columbus OH and able to work from the office at least two days per week

Preferred Qualifications

• Background in mortgage home lending or fintech operations.
• Experience working in high-growth or high-volume environments.
• Familiarity with compliance considerations in the lending industry.
• Experience supporting or working alongside licensed lending professionals (NMLS).
• High adaptability strong sense of ownership and a growth mindset.

Position location This role is available in the following locations: Columbus Ohio

Time zone requirements The team operates on the East/West coast time zones.

In-Office requirements You will be required to work from the Columbus Ohio office 2 days per week (must be within a 60 mile radius). Depending on business needs agents may be asked to work from the office more often.

What youll love:

• Competitive Compensation (base bonus & equity)
• Comprehensive medical dental and vision coverage with Health Savings Account contributions from Upstart
• 401(k) with 100% company match up to $4500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday vacation sick and safety leave
• Supportive parental family care and military leave programs
• Annual wellness technology & ergonomic reimbursement programs
• Social activities including team events and onsites all-company updates employee resource groups (ERGs) and other interest groups such as book clubs fitness investing and volunteering
• Catered lunches snacks & drinks when working in offices

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