Customer Service Representative

Marinha Grande - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Ultrapolymers belongs to the Belgian group Ravago a family-owned company that operates worldwide in the plastics industry with 10000 employees across 325 locations. The Ultrapolymers Group was founded in October 2002 as a distribution partner across Europe for leading polymer manufacturers and has since become one of the largest plastic distributors in Europe with nearly 300 employees across the continent. As part of Ravago sustainability is at the core of our actions supported by many years of innovative developments.

Our four corporate values - Human Focus Professionalism Entrepreneurship and Humility - form the foundation of our actions. We are passionate about fostering the personal development of our employees.

Provide high quality customer service by ensuring fulfilment promptly addressing customer inquiries resolving or escalating complaints and providing ongoing support to ensure high level customer satisfaction.
Monitor order status and coordinate with logistics to ensure timely delivery.

Work closely with sales representatives and warehouse teams to align on customer needs.

Use commercial tools and systems for routine/administrative tasks independently such as entering customer data.

Ensure the quality of the data and troubleshoot issues when needed to enable effective customer retention and business development activities.

Proactively ensures own understanding of product features and benefits.

Experience in B2B customer service ideally in plastics or related industrial sectors. Basic knowledge of material properties (plastics additives compounding...).
You enjoy communicating fluently in English and enjoy working with people from different backgrounds both nationally and internationally.
Analytical thinking and results-oriented mindset. You identify challenges early and address them pragmatically and empathetically whether within your team or advising employees and managers.

Demonstrates excellent organizational skills with a structured approach to managing customer interactions order tracking and administrative tasks.

You enjoy working in a dynamic and fast-growing company proactively contributing to your skills continuously developing yourself and seizing changes as opportunities.

Personal Development Opportunities: Intensive and structured training as well as continuous support in professional and personal development tailored to your wishes and life situation in line with our motto Build your work life with us.
Together We Are Strong: Trust-based collaboration in different teams.
A Stimulating and International Work Environment: Interesting tasks in a future-oriented company.

Required Experience:

Unclear Seniority

Provide high quality customer service by ensuring fulfilment promptly addressing customer inquiries resolving or escalating complaints and providing ongoing support to ensure high level customer satisfaction.
Monitor order status and coordinate with logistics to ensure timely delivery.

Work closely with sales representatives and warehouse teams to align on customer needs.

Use commercial tools and systems for routine/administrative tasks independently such as entering customer data.

Ensure the quality of the data and troubleshoot issues when needed to enable effective customer retention and business development activities.

Proactively ensures own understanding of product features and benefits.

Experience in B2B customer service ideally in plastics or related industrial sectors. Basic knowledge of material properties (plastics additives compounding...).
You enjoy communicating fluently in English and enjoy working with people from different backgrounds both nationally and internationally.
Analytical thinking and results-oriented mindset. You identify challenges early and address them pragmatically and empathetically whether within your team or advising employees and managers.

Demonstrates excellent organizational skills with a structured approach to managing customer interactions order tracking and administrative tasks.

You enjoy working in a dynamic and fast-growing company proactively contributing to your skills continuously developing yourself and seizing changes as opportunities.

Personal Development Opportunities: Intensive and structured training as well as continuous support in professional and personal development tailored to your wishes and life situation in line with our motto Build your work life with us.
Together We Are Strong: Trust-based collaboration in different teams.
A Stimulating and International Work Environment: Interesting tasks in a future-oriented company.

Required Experience:

Unclear Seniority