Enterprise CSM
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Job Location:
Pleasant Grove, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers Kenect helps companies streamline communication enhance customer satisfaction and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.
About This Role
An Enterprise Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process. Theyre focused on building loyalty to ensure long-term client retention by addressing customer issues scheduling training presenting tangible ROI throughout the journey sharing new product information and maximizing account value through upsells and renewals.
What you will be doing
- Own the customers renewal usage and adoption of Kenect product features.
- Identify strategize and execute account expansions feature upsells and cross-sales
- Promote maximum value of the product identify new opportunities to ensure growth attainment
- Develop a comprehensive understanding of common business challenges faced by customers along with their common objectives.
- Deliver group and individual user informational and training sessions about Kenect features industry benchmarking and best practices
- Monitor usage proactively contact clients upon low usage and deliver effective solutions to improve product adoption.
- Run build and maintain regular cadence calls and Executive Business Reviews with key stakeholders
- Evaluate and prioritize customer issues and inquiries to better serve the customers and drive effective resolutions.
Skills & Qualifications
- 2 years of Customer Success experience in a SaaS or software company.
- Driven self-motivated enthusiastic and with a get things done attitude
- Ability to manage a large portfolio of clients with amazing task and time management
- A organization skills
- Experience upselling and expanding a book of business
- Experience carrying a retention and upsell monthly quota
- Results-driven mentality with a bias for speed and action
- Knowledge of Salesforce is a plus
- Automotive and/or Powersports knowledge is a plus!
Our Company values we hope youshowcase
- Unwavering Customer Obsession
- See it Solve it Get it Done
- Build Adapt Win
What Kenect offers!
- Health Dental Vision Life & Disability Insurance
- Your birthday is a paid day off
- Onsite gym
- Breakroom full of snacks and drinks
- Convenient location next to freeway entrance/exit
We believe in hiring self-motivated team members who can run alongside us without needing to be managed along the way. Yes we have managers and 1:1s. Yes we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.
Legal Disclosure
We believe in hiring self-motivated team members who can run alongside us without needing to be managed along the way. Yes we have managers and 1:1s. Yes we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer.
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs job requirements and individual qualifications without regard to race color religion or belief family or parental status or any other status protected under federal state or local law.
Key Skills
- SAP BusinessObjects
- Enterprise Architecture
- Hybris
- SAP HANA
- SAP
- TOGAF
- Solution Architecture
- Cloud Architecture
- SAP BW 4HANA
- Salesforce
- SAP S/4HANA
- SAP ERP
About Company
About UsKenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance c ... View more
