Technical Support Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about turning data into insights and helping customers succeed
As a Technical Support Analyst youll play a critical role in ensuring our customers get the most value from our automotive data products. Youll troubleshoot complex issues analyze structured data and partner closely with internal teams to deliver clear actionable solutions.
This role combines technical problem-solving with strong communication and collaboration perfect for someone who enjoys understanding how things work solving puzzles and improving the customer experience.
What Youll Do
- Become a subject matter expert in our products using your knowledge to provide insights recommendations and practical solutions
- Lead customer meetings that are clear engaging and results-focused building trust and long-term relationships
- Serve as the voice of the customer within the organization championing their needs and experiences to drive product and service improvements
- Troubleshoot and resolve customer support requests related to our automotive data products
- Act as the key link between Customer Service Product Management Application Development and other internal teams
- Investigate and confirm reported issues through structured testing and analysis
- Utilize SQL queries to extract analyze and validate data
- Create reports and dashboards using tools like SQL Power BI and Microsoft Office
- Perform ad hoc data analysis to support business initiatives and customer needs
- Recommend process improvements that enhance efficiency scalability and data integrity
- Uphold best practices in data management to ensure accuracy and quality across systems
What You Bring
- Bachelors degree in Business Data Analytics Information Systems or a related field OR 5 years of equivalent professional experience in customer support data analysis and/or the automotive industry
- 2 years of hands-on experience with SQL and structured data analysis
- Understanding of structured data formats such as XML CSV and JSON
- Experience using Microsoft SQL Server Management Studio (SSMS)
- Proficiency in Microsoft Office (Excel Word PowerPoint)
- Familiarity with Salesforce or similar CRM platforms
- Excellent communication skills you can explain complex topics clearly to both technical and non-technical audiences
- Strong analytical and problem-solving skills with a track record of working independently to find solutions
- Calm and organized under pressure with the ability to manage multiple priorities
- A process-improvement mindset always looking for ways to make things better faster and more efficient
- Adaptable collaborative and motivated to learn new technologies and tools
Why Youll Love Working Here
- Be part of a team that values innovation integrity and customer success
- Work alongside talented professionals who are passionate about data and problem-solving
- Enjoy opportunities to learn grow and make a measurable impact on our customers and products
- Competitive compensation comprehensive benefits and a supportive growth-oriented culture
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Hearst Television (HTV) owns and/or operates 35 television and two radio stations serving 27 media markets across 39 states reaching over 22 million U.S. television households. HTV is recognized as one of the industry's premier broadcasting companies and has been honored with numerous ... View more
