Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee Leisure Sports Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

RENAISSANCE CLUBSPORT

Orange Countys premier resort style Hotel and Sports Fitness club is seeking to discover an engaging ambassador to lead the Hotel Front Office team. Renaissance ClubSport is a unique concept featuring a 174-room boutique style Four Diamond Hotel 5500 sq. ft. Meeting Space 75k sq. ft. Sports Fitness Club Day Spa Restaurant Deli Sports Bar and Lounge. The Sports Fitness Club includes an aquatic center featuring a 25 yard lap pool exercise pool adult outdoor spa and childrens area which includes a wading pool childrens outdoor spa and Splash Park.

FRONT OFFICE MANAGER

MISSION

Manages the execution and day-to-day activities of all operations in the rooms area department (currently as Hotel Front Desk DTS R Pantry Hotel Runners) and leads the room operations team in absence of Hotel Manager. Strives to continually improve hotel guests and department associate satisfaction as well as maximize the financial performance of the department affecting overall hotel revenues. Monitors compliance with standards and procedures and assist in meeting or exceeding property goals Marriott-related hotel metrics and other management-level property initiatives. Assists associates in carrying out guest arrival and departure procedure maintaining arrival areas and lobby cleanliness and RCSAV Service Standards.

REPORTS TO

Hotel General Manager

MANAGES

Front Office Supervisors Front Office Agents DTS Agents Hotel Runners and Night Audit

PRIMARY FUNCTIONS

Hires supervises trains and ongoing development of all Front Office associates
Meets budget for Front Office operational cost and revenue
Reviews department financials hotel sales and activity reports and other guest-focused performance data to measure productivity and WIG goal achievement and to determine areas needing attention or improvement
Oversee Front Office and related ancillary areas including but not limited to Main Entrance/Arrival Area. R-Pantry DTS and hotel Front Desk area; ensure all standards for quality cleanliness and service are met
Performs desk shift-leader and related job functions as needed; opens and closes Front Desk shifts ensuring completion of assigned shift checklist and other duties
Manages Front Office inventory of team supplies guest supplies R-Pantry inventory guest laundry/dry cleaning any other guest-focused programs(s)
Expected to participate in the Manager on Duty (MOD) weekend rotation program
Actively manages any hotel-related incident reports Associate Alert Device (AAD) champion managers AAD portal compliance
Knowledgeable on all hotel-related emergency procedures and safety programs
Managers Guest Satisfaction systems; strive to continually improve guest satisfaction
Manages Renaissance Navigator program or like involved program
Acts as property Marriott Bonvoy connector program liaison
Verifies and communicates that goals and performance expectations are being translated to the team as they relate to guest tracking and productivity
Trains and mentors associates in understanding in understanding guests ever-changing needs and expectations and exceeding them
Manages and trains associates in the use of guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences
Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints
Responsible for the pull-through of key Marriott initiatives including but not limited to Mobile Guest Services GXP Chat Marriott Customer Care and others
Maintain the propertys cleanliness standards
Facilitates and directs all team scheduling
Verifies that key control program is in place and compliant
Runs and reviews critical reporting related to rooms operations updates GM
Ensures accuracy of locally loaded rate programs to maximize room revenue and property occupancy
Supervises same day selling procedures to maximize room revenue and property occupancy
Understands the impact of Room Operations on the overall property financials goals and objectives
Understand night audit procedures and being able to comprehend and utilize reports as necessary
Understands and comply with loss prevention policies and procedures
Effectively tracks associate time and attendance ensuring team accountability
Ensures Leisure Sports Human Resources policies and employment practices are followed in all supervised departments
Ensures compliance with Leisure Sports Hospitality Marriott and Renaissance Standard Operating Procedures and Brand Standards
Other responsibilities or projects as assigned by the Hotel General Manager

DRIVERS OF SUCCESS

Guest Service Obsession (and ability to instill extreme hospitality in team)
Nurture motivation empowerment teamwork and continuous department improvement
Knowledge of Room Operations
Room Yield Management Skills
Initiative and Leadership as a Department Head
Excellent Communication Skills
Hiring Training and Coaching Skills
Professional Responsible Loyal and Trustworthy
Organization Skills; Ability to Multi-Task in busy fast-moving hotel operations
Ability to work and lead during various shifts and operational hours seven days a week with work-week flexibility based on hotel business demands

ESSENTIAL PHYSICAL REQUIREMENTS

Able to write speak clearly read hear and see
Standing for prolonged periods
Walking bending kneeling
Lifting and carrying (up to 30 lbs.)
Typing and computer operation
Occasional telephone work/use

COMPENSATION

Salary Range $70k $90k based on experience

BENEFITS

Health Benefits (Medical Dental Vision HSA and FSA) 401(k) Plan 401(k) company match Sports Club Membership Marriott Associate Room Rate Discount and more

APPLY ONLINE

Career Website: This Way! Renaissance ClubSport Aliso Viejo Laguna Beach

The salary range for this position is $70000 to $90000 annually

This company is an equal opportunity employer.

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