Business Process Analyst 3

This position serves as a lead business analyst for the Office of Information Technology (OIT) Enterprise Shared Solutions (ESS) eLicense Professional Licensure Service (eLicense Ohio) service and teams. Requires extensive knowledge of information technology business systems analysis and design requirements analysis. Requires extensive knowledge of the boards and commissions professional and occupational licensing licensure processes. This position is a lead worker delegating and overseeing the activities of peer and lower-level Business Process Analysts contract Business Analysts and other staff assigned to the service areas and operations.

Job duties include:

Independently working and/or leading a team of peer and lower-level Business Process Analysts contract Business Analysts or other staff:

Capture Document and Analyze Requirements gathers and analyzes information from stakeholders business owners customers and management for implementation of eLicense Ohio and/or other IT solutions as needed. Identifies documents and analyzes business requirements. Creates business process flows and flowcharts. Analyzes reviews and recommends possible solutions to identified business problems thru the implementation of technical solutions. Prepares and oversees preparation of requirements documentation for System Integrator and/or Managed Services Provider developers.

Enhancement and Incident Prioritization Triages and prioritizes customer enhancement and incident tickets. Reviews and categorizes tickets as incident or enhancement and assigns to lower-level Business Process Analysts contract Business Analysts or other contract staff for development and resolution. Validates completeness and accuracy of tickets gathering relevant facts and details. Captures and documents requirements for enhancements and change requests.

Customer and User Engagement - Establishes and maintains effective working relationships with licensing agencies boards and commissions utilizing the solutions; considers evaluates and provides advice to users regarding options cost feasibility and time to completion for solution enhancements and/or projects. Provides support and training to new and existing customer agency users. Conducts demonstrations for current and prospective customers and stakeholders.

Release Management and Coordination - Coordinates release activities with stakeholders management and operations team. Coordinates stakeholder acceptance testing managing stakeholder expectations setting schedules documenting and communicating results to ensure successful releases. Creates test plans and executes test cases and documents and communicates results. Interacts with stakeholders to assess feedback and measure the acceptance of delivered solutions.

Administrative and Other Functions - Performs administrative functions including but not limited to planning scheduling and reporting on projects and activities for the service areas. Follows and researches proposed legislation to assess and determine potential impacts. Identifies opportunities for Enterprise Shared Solutions (ESS) to align and add value to DAS solutions services and operations. Solicits and coordinates with team members and stakeholders to develop service strategy and plans for current and future functionality. Other administrative functions as needed.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

About Us:

The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state secure state data and technology resources and create efficiencies for our state government partners while keeping costs in check.

DAS is the engine of state government providing innovative solutions and supporting the efficient operation of state agencies boards and commissions. DAS program areas serve our Ohio government customers who in turn directly serve the interests of Ohioans. We help procure goods and services deliver information technology and mail recruit and train personnel promote equal access to the state workforce lease and manage office space process payroll print publications and perform a variety of other services.

The Office of Information Technology (OIT) delivers enterprise information technology and telecommunication services as well as IT policy and standards lifecycle investment planning and privacy and security management.

Enterprise Shared Solutions (ESS) coordinates strategies develops and manages enterprise application systems and solutions. ESS includes the following program areas: DAS Applications; Enterprise Document Management; Enterprise eLicensing; InnovateOhio Platform; Ohio Administrative Knowledge System (OAKS); Ohio Benefits Program; Ohio Business Gateway; Ohio Geographically Referenced Information Program (OGRIP)and Geospatial Technology and Solutions.

60 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.

-Or completion of associate core program in computer science information systems or business administration; 42 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.

-Or completion of undergraduate core program in computer science information systems or business administration; 36 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.

-Or equivalent of minimum class qualifications for employment noted above.

Job Skills: Information Technology

Knowledge

(1) Business systems analysis

(2) Oral and written communication tools and techniques

(3) Customer support and personal service

(4) Project management and lifecycle methodologies

(5) Requirements capture documentation and analysis

(6) Business process modeling methods and techniques

(7) Technical writing and documentation practices

(8) Extensive knowledge and understanding of professional and occupational licensing and licensure processes

(9) Understanding of boards and commissions structure and functions

(10) Salesforce platform

(11) Salesforce configuration - page layouts creating objects adding fields security

(12) Document Management concepts

(13) User training & development

Skills

(14) Salesforce platform

(15) Salesforce reporting framework

(16) updating Salesforce roles/user profiles

(17) creating and modifying document templates

(18) reading comprehension

(19) assuring quality

(20) identifying and specifying business requirements

(21) operation analysis

(22) time management

(23) facilitating meetings

(24) troubleshooting

(25) critical thinking

(26) complex problem solving

(27) use of use of personal computer & associated hardware/software

Abilities

(28) Define problems

(29) Collect data

(30) Establish facts and draw valid conclusions

(31) Prepare meaningful accurate and concise reports

(32) Stay abreast of current technologies in area of IT assigned

(33) Communicate effectively

(34) Manage multiple demands or tasks on projects

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.