Senior Case Manager

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

BELIEVE IN BETTER
Do you believe in finding a career where you can truly make a difference and shape a better future

At AIA weve started an exciting movement to create a healthier more sustainable future for everyone.

Its finding new ways to not only better peoples lives but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier Longer Better Lives by 2030. And to get there we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities driven to work with and learn from some of the most inspiring and supportive leaders in the business.

Sound like you Then read on.

The opportunity:

As a Senior Case Manager at AIA youll lead the way in assessing and managing claims with precision and care. Youll take ownership of complex cases applying innovative thinking and empathy to deliver tailored outcome-focused solutions. Working closely with clients youll design and implement strategic case management plans that support recovery and wellbeing.

Key responsibilities include:

Managing overflow claims and the successful co-ordination of our customers return to work.
Focusing on delivering exceptional customer experience in line with the philosophy of looking to pay all legitimate claims.
Managing the assessment of a complex high-value claims portfolio.
Liaising with appropriate medical providers financial providers and external parties (e.g. ACC or insurance companies) to obtain relevant claim information.
Undertaking regular client visits around New Zealandto build and maintain strong relationships with our customers.
Ensuring our customers receive clear and concise information to assist them through the claims process in a timely manner.
Confidence talking to specialists and providers to plan our customers rehabilitation.
Undertaking a multidisciplinary holistic approach to case management.

Ideally youll bring:

5 years claims experience.
Insurance financial services or health industry experience (preferred).
Clean full NZ Driver License.
Proficiency with IT applications.
Excellent communication skills (written & verbal).

Why choose AIA

At AIA we believe in empowering every one of our people to find their better. We do this by offering:

Opportunities to grow within the business through internal mobility.
Competitive employee benefits that include insurances an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge.
Membership to AIA Vitality our science-backed health and wellbeing programme that provides the guidance tools and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints Woolworths MoleMap endota Les Mills Samsung Garmin and many more!
A supportive and inclusive workplace.
Flexible working arrangements.

If you believe in better apply now!

Diversity equity and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds including those with a disability additional mental health needs chronic health conditions and/or are neurodiverse to apply for our roles. If theres anything we may need to consider to support you with our recruitment process please email .

We are a 2025 Circle Back Initiative Employer we commit to respond to every applicant.

Job ad expires Thursday 30th of October close of business.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the Apply button. No emailed applications accepted. For general enquiries only contact:

You must provide all requested information including Personal Data to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Required Experience:

Manager