Student Experience Coordinator, Defined Term (Seville, Spain)

In this position your responsibilities would include:

• Preparing and presenting pre-arrival student webinars
• Coordinating program arrivals
• Delivering orientations
• Procuring student housing
• Assisting with welfare check ins
• Coordinating and supporting excursions co-curricular activities orientations and other events as needed
• Assisting in preparing and implementing program budgets
• Conducting appreciative advising meetings including learning plan consultations and regularly meet with students to assess their experiences and help resolve problems
• Monitoring students integration and well-being through regular communication and campus visits
• Supporting academic management of programs including the course registration process
• Supporting the planning and delivery of custom programs
• Contributing to emergency response and student incident management based on established protocol
• Being initial point of contact for general student inquiries
• Preparing student and University partner-facing communications newsletters and social media posts
• Carrying out other duties assigned by Spain Programs Director to assist with student services and program operations.
• Participating in other projects as assigned that may include opportunities to contribute to other IFSA site operations via remote work; opportunities to work with Student Engagement on pre-arrival student advising; opportunities to work with Institutional Engagement to develop institutional partner relationships.

Requirements Work Experienceand Education

• 3-5yearsof work experience in sectors such as higher education tourism event planning or hospitalityUndergraduate degree isrequired
• Sufficient professional proficiency in Spanish and English to carry out all of the on-site duties of the position in both languages.
• Strong time management planning and organizational skills with the ability to work independently to execute time-sensitive tasks and duties successfully
• Strong attention to detail in creating internal and external documents and in managing program and administrative data
• Strong digital competencies including the ability to engage with multiple systems and our database platform Salesforce
• Ability to cultivate and model practices and behaviors that reflect IFSAs organizational commitments of inclusive excellence intercultural agility individualized learning and enduring impact
• Proven ability to work well in a team and to engage effectively with colleagues across an organization
• Ability to engage with and support students with diverse lived experiences including students of color students with mental and physical disabilities first-generation college students and LGBTQIA students
• Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed
• An ability to respond calmly and professionally to emergency situations
• General knowledge of university system higher education and student life in Spain a plus
• Experience using Salesforce Microsoft 365 applications WhatsApp Business Instagram and/or Xero preferred
• The legal right to work inSpain physicallyresidein Seville.

We know there are great candidates who wont check all of these boxes and we also know you might bring important perspectives experiences and skills that we havent considered. If this describes you please dont hesitate to apply and tell us about yourself.

Physical and Work Environment

• Working on a computer placing phone/video calls.
• Required to navigate and travel to and around IFSA site cities and for events excursions and site visits potentially outdoors in the heat or cold
• Occasional physical activities such as arranging chairs/tables in conference room settings.
• Ability to attend occasional meetings outside of local business hours due to the global nature of our operation

To Apply

To apply pleasesubmityourcover letter andCVfor this positionvia IFSAs career page:

In your cover letter offer a compelling Why statement as to your suitability to the role using the job responsibilities and organizational commitments as a framework.

Review of applications willbegin in Octoberand the position will remain open until filled.

IFSAis an equal opportunity employer and our hiring processis inclusive of all genders and gender expressions races and ethnicitiesagesreligionsand sexualities as well as veterans and people with disabilities.