IT Helpdesk Support Officer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were seeking a Desktop Support Officer to join our National IT team based onsite in Melbournes CBD. Reporting to the Senior Service Desk Manager this role will be the primary IT contact for Colliers in Victoria delivering high-quality support and exceptional customer service across all levels of the business.
This is a full-time onsite role supporting multiple Colliers office locations within Melbourne. Together with another onsite IT team member youll follow a rostered schedule to ensure consistent coverage and support across all sites while remaining an integral part of our national IT team.
Key responsibilities include:
- Proactively identifying and resolving IT issues with a focus on supporting our Melbourne offices.
- Providing Level 1 and Level 2 support for hardware and software.
- Following established processes and ensuring thorough documentation of procedures.
- Recommending system upgrades or replacements when appropriate.
- Championing the IT brand by locally implementing customer-facing technology initiatives.
- Actively participating in and driving IT-related projects.
Some of the key technologies that this position will be supporting are:
- ITIL
- Windows 11
- Azure Tools
- Intune Administrator
- Office365 Suite
- Active Directory
- ServiceNow
- Citrix
- SharePoint
- TeamViewer
- Teams
- Audio and Visual (conferencing)
- LAN/WAN/WLAN
Qualifications :
To thrive in this role you will bring:
- Tertiary qualifications and proven experience in an IT support role.
- Strong organisational skills and the ability to work independently while managing a dynamic and varied workload.
- A customer-first mindset with excellent communication and interpersonal skills.
- Experience in hardware lifecycle management is highly regarded.
- Proficiency in Microsoft applications and a solid understanding of network fundamentals.
- Confidence in building strong business relationships including with senior stakeholders.
- The ability to deliver information sessions or training as needed.
This is a hands-on autonomous role backed by the deep expertise of our regional IT team. If youre looking for a diverse and engaging position within a large corporate environment where you can continue to grow your IT career wed love to hear from you.
Additional Information :
Why Colliers
Colliers is a global leader in real estate services and a proud local success story. Our culture is built on service excellence and collaboration providing our people with the ideal environment to connect with clients grow their expertise and accelerate their careers. At Colliers youll find a world of opportunityand the support to succeed.
Click on the link to apply or contact Geraldine Libatique-Sullivan Recruitment Manager on.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Mac Os
- Active Directory
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Technical Support
- Troubleshooting
About Company
Colliers (NASDAQ, TSX: CIGI) is a leading global diversified professional services company, specializing in commercial real estate services, engineering consultancy and investment management. With operations in 70 countries, our 22,000 enterprising professionals provide exceptional se ... View more
