Transformation & Transition Manager
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
27 days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Transition Management
Qualifications & Experience
Preferred Attributes
Transition Management
- Lead end-to-end transition activities from RFI stage to service delivery.
- Develop and manage comprehensive transition plans covering people processes systems and governance.
- Ensure compliance with SLAs KPIs and contractual obligations during transition phases.
- Collaborate with internal teams clients and suppliers to identify and prioritize risks actions and decisions.
- Coordinate cross-functional teams to ensure operational readiness and smooth knowledge transfer.
- Design and execute transformation strategies to enhance operations and drive innovation.
- Identify and implement cost savings efficiency improvements and risk mitigation initiatives.
- Champion continuous improvement and digitalization across functions.
- Drive adoption of new processes systems and services throughout the client lifecycle.
- Manage large-scale transformation programs across business.
- Apply structured methodologies (e.g. Lean Six Sigma Agile PMP) to manage risks dependencies and stakeholder expectations.
- Monitor and report on program performance ensuring alignment with business objectives.
- Build and maintain strong relationships with internal and client stakeholders.
- Facilitate governance meetings transformation workshops and executive briefings.
- Act as a change agent guiding stakeholders through transformation journeys with clarity and empathy.
- 710 years of progressive experience in Shared Services BPO or business project management.
- Bachelors degree in business or related field (Masters preferred).
- PMP or equivalent project management certification preferred.
- Lean Six Sigma (Greenbelt or higher) or TQM certification is a plus.
- Proven leadership in managing complex transition and transformation programs.
- Advanced proficiency in MS Office Suite (Project Visio Excel).
- Excellent communication negotiation and stakeholder management skills.
- Ability to work independently and in virtual cross-cultural teams.
- Strategic mindset with operational execution capability.
- Strong analytical and problem-solving skills.
- High motivation for quality efficiency and continuous improvement.
- Collaborative team player who fosters an open and supportive environment.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
