Senior Manager, Sales

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are looking for a Senior Manager Sales to lead and scale a cross-industry enterprise sales team (56)to win new logosand expansiondeals in France across Manufacturing Travel Transportation Retail and Logistics. You will own the GTM pipeline forecast and partner co-sell motions (with AWS ServiceNow Salesforceand GSIs) with a specific focus on AI-attachedvalue propositions.

What youll do

Strategic leadership & GTM

• Own the country GTMfor Cross-Industry: segmentation territory design account prioritization and partner coverage.
• Build a differentiated ecosystem-led motionwith AWS/ServiceNow/Salesforce and GSIs; define joint plans and governance.
• Champion an AI-first narrative(use cases ROI value engineering) and raise AI attachon every qualified opportunity.

Team management & coaching

• Lead hire develop and retain a team of 56 AEs/Account Directors; set clear expectations run weekly 1:1s and deal/prioritization reviews.
• Coach with MEDDICC / value sellingrigor; drive exec-to-exec access and multi-threading at C/D-level.

Pipeline forecast & execution discipline

• Drive 3 coverage(Enterprise) and 2.5(Commercial); enforce CRM hygiene and stage integrity.
• Run a weekly forecast call(own number and call risk) and a monthly QBR(account plans deal strategy partner plan).
• Partner with SE BDR Marketing Customer Success Partner Salesto execute campaigns account mapping POVs and references.

Market presence & influence

• Represent Genesys at steer-cos exec briefings conferences and industry communities; build a senior network of influencers and consultants.
• Co-create lighthouse references and success stories in target verticals.

What success looks like (12-month outcomes)

• Bookings:Hit/beat annual GACVtarget with balanced New Logoand Expansionmix.

• Pipeline:Sustainable 3 (LE) / 2.5 (MM)within 90 days; partner-sourced pipe 3040%of adds.
• AI attach:35%of qualified opportunities with AI components; measurable AI-driven ACV.
• Conversion & predictability:Stage-to-stage conversion uplift; forecast accuracy 90%(within 10%).
• People:Team fully staffed; ramp time 69 months; high engagement; clear succession and development plans.

Youll bring

• 10 yearsin complex enterprise SaaS/cloudsales with consistent overachievement; 5 yearspeople leadership.

• Proven leadership of large multi-stakeholder deals(618-month cycles; multi-million ACV) ideally in the named industries.
• Demonstrated partner co-sellsuccess with AWS/ServiceNow/Salesforceand GSIs; strong partner network in France.
• Mastery of MEDDICC executive storytelling business case/ROI and value engineering.
• Fluent French & English; excellent executive presence and negotiation skills.
• Experience managing diverse & hybrid teams; comfortable with travel across France ( 3040%).

Nice to have

• Hands-on with Salesforce CRM forecast tools (e.g. Clari) enablement/recording (e.g. Gong) ABMand RevIQ-stylesales GPTs.

• Background in consulting contact center/CX or AI/analyticsplatforms.

Ways of working (France)

• Hybridrole based in Issy-les-Moulineaux.

• Competitive compensationand benefits.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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