Conseiller expérience client front office (HF)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Date Posted:
Country:
FranceLocation:
Defense Plaza - CCC Siège - 23/27 rue delarivière lefoullon 92800 PuteauxAperçu du poste
En tant queConseiller Expérience Client Front vous êtes le premier point de contact pour les demandes des clients. Votre mission : garantir un service de qualité optimale dans le respect des règles et politiques de lentreprise.
Au cours dune journée type vous devrez:
- Réceptionner les appels des agences commerciales.
- Apporter un support de premier niveau aux clients payeurs.
- Identifier reformuler et catégoriser les demandes.
- Enregistrer les demandes dans loutil de suivi.
- Proposer des solutions alternatives adaptées.
- Orienter vers les bons outils selon la nature de la demande (facturation dépannage).
- Assurer le suivi des demandes en cours.
- Participer à la continuité de service OTIS Line : gestion des appels alarmes sécurité techniciens (Dati) priorisation des interventions
- Remonter les opportunités ou risques (résiliation dysfonctionnements).
- Contribuer à lamélioration continue des processus et à la transmission des savoirs.
- Faire évoluer le process de gestion des clients payeurs...
Ce dont vous aurez besoin pour réussir :
- Formation: Bac Pro BEP BTS ou équivalent
- Excellente communication et sens du service
- Capacité découte de reformulation et de gestion des réclamations
- Maîtrise des outils de téléphonie CRM et télésurveillance
- Rigueur ponctualité curiosité et autonomie
- Capacité à gérer des situations complexes et à proposer des améliorations
Quels sont les avantages
Nous vous offrons un package complet :
- Treizième mois
- Contribution de lentreprise aux cotisations santé & prévoyance avantages du comité dentreprise
- Plan dépargne entreprise
- Participation
- Cantine dentreprise/Tickets restaurant
- Accord télétravail
Postulez dès à présent !
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
Otis is a leading manufacturer and maintainer of Elevators, Escalators, Moving Walkways with world class modernization tools & service packages for buildings
