Front Office Manager

Saint Charles, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Deliver internal and external guest service the Ameristar Casino Resort Spa St. Charles way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team members needs and questions.
Adhere to guest service requirement and to the hotels 4 Diamond standards. Promote positive public/team member relations at all times.
Adhere to established department and property policies and procedures regarding guest service standards.
Coach monitor and develop team members for improved performance.
Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals.
Must maintain the strictest confidence of any and all confidential information disclosed by Ameristar Casino Resort Spa St. Charles.
Hire train and supervisor front desk/office assistant managers and other hotel positions.
Maintain expected levels of service and cleanliness in rooms-divisions.
Remain abreast of industry trends and design programs to encourage high level of team member performance.
Maintain and update hotel systems and procedures to maintain the highest performance levels.
Develops and monitors hotel room rates with the guidance of the Director of Hotel Operations.
Evaluate department assistant managers and leads annually.
Provide key communication link between critical departments i.e. Marketing Food & Beverage and Gaming.
Provide senior management with recommendations for capital improvements as well as routine maintenance requests.
Directs workers engage in preparing promotional correspondence with travel bureaus business and social groups.
Confers with department heads to discuss and formulate plans for soliciting business.
Oversees budgetary process for respective departments. Prepare detailed financial reports and ensure adherence to established budgets. Assist in preparing and investigating/resolving discrepancies in operating budgets
Oversees development and administration of sales programs/packages.

Qualifications :

High School Diploma or GED equivalent.
College graduate preferred in Business Administration Hospitality Management or related field.
Three to five years experience in hotel management or equivalent work experience.
Thorough knowledge of hotel rooms division departments.
Knowledge and experience in management.
Must have good organizational skills.
General knowledge of Microsoft Word Excel and Outlook is a plus.
Possession of and ability to obtain and maintain a valid gaming license within assigned state of employment and other jurisdictions
Must successfully pass background check
Must successfully pass an alcohol and drug screening
Must be 21 years of age

Additional Information :

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

Employment Type :

Full-time

Deliver internal and external guest service the Ameristar Casino Resort Spa St. Charles way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere ...

Deliver internal and external guest service the Ameristar Casino Resort Spa St. Charles way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team members needs and questions.
Adhere to guest service requirement and to the hotels 4 Diamond standards. Promote positive public/team member relations at all times.
Adhere to established department and property policies and procedures regarding guest service standards.
Coach monitor and develop team members for improved performance.
Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals.
Must maintain the strictest confidence of any and all confidential information disclosed by Ameristar Casino Resort Spa St. Charles.
Hire train and supervisor front desk/office assistant managers and other hotel positions.
Maintain expected levels of service and cleanliness in rooms-divisions.
Remain abreast of industry trends and design programs to encourage high level of team member performance.
Maintain and update hotel systems and procedures to maintain the highest performance levels.
Develops and monitors hotel room rates with the guidance of the Director of Hotel Operations.
Evaluate department assistant managers and leads annually.
Provide key communication link between critical departments i.e. Marketing Food & Beverage and Gaming.
Provide senior management with recommendations for capital improvements as well as routine maintenance requests.
Directs workers engage in preparing promotional correspondence with travel bureaus business and social groups.
Confers with department heads to discuss and formulate plans for soliciting business.
Oversees budgetary process for respective departments. Prepare detailed financial reports and ensure adherence to established budgets. Assist in preparing and investigating/resolving discrepancies in operating budgets
Oversees development and administration of sales programs/packages.

Qualifications :

High School Diploma or GED equivalent.
College graduate preferred in Business Administration Hospitality Management or related field.
Three to five years experience in hotel management or equivalent work experience.
Thorough knowledge of hotel rooms division departments.
Knowledge and experience in management.
Must have good organizational skills.
General knowledge of Microsoft Word Excel and Outlook is a plus.
Possession of and ability to obtain and maintain a valid gaming license within assigned state of employment and other jurisdictions
Must successfully pass background check
Must successfully pass an alcohol and drug screening
Must be 21 years of age

Additional Information :

Remote Work :

Employment Type :

Full-time

Key Skills

Office Manager Experience
Hotel Experience
Dentrix
Hospitality Experience
Dental Receptionist
Medical office experience
Office Experience
Dental Office Experience
Front Desk
Guest Services
Hotel Management
Eaglesoft

Apply Now

About Company

Boyd Gaming

Boyd Gaming Corporation Boyd Gaming is one of the nations leading casino entertainment companies. But were so much more a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philo ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click