Technical Support Specialist II
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Job Location:
Tewksbury, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
The position is a fully remote role in EST time zone.
How will you make an impact
The Technical Support Specialist II provides expertise to support end users channel partners Customer Service and commercial teams for Thermo Fishers Water Analysis business primarily via telephone and email. Your technical knowledge of pH related measurements and applications of our products will serve critical markets such as biotechnology pharmaceutical power generation and water treatment globally. Visit to see our product portfolio.
What will you do
- Use your education experience and the comprehensive training you will receive on our products and systems to recommend troubleshoot applications and solve new problems every day!
- Handle leads from the web and recommend the most cost effective products & solutions
- Expand our internal and external Knowledgebase solutions library
- Collect data and share current market and customer trends with our Marketing and R&D teams for next generation products and continual improvement
- Liaise with Quality teams to quickly identify defects resolve issues and assist root cause investigations as needed
- Use our Customer Allegiance program to improve our extraordinary support
- Provide training develop Application notes on relevant topics of interest and update our Water Analysis product collateral and web content
- Collaborate with Thermo Fisher colleagues around to world to maintain product quality and promote customer happiness
How will you get here
- BS/BA in Biology Chemistry Environmental or related science
- Minimum of 2 years technical or laboratory experience required. Wet chemistry / Water quality preferred
- Problem solving good listening skills organization time management
- Excellent oral and written communication
- Ability to work independently and lead in a team environment
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
