Guest Service Associate Housekeeping
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Novotel Chennai Chamiers Road this role you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel.
- Ensure guest rooms and public areas are cleaned and maintained to our exacting standards
- Respond promptly and professionally to guest requests and concerns
- Coordinate with other departments to provide seamless service and resolve issues efficiently
- Manage inventory of cleaning supplies and report shortages to supervisors
- Adhere to safety and sanitation protocols
- Assist in training new team members on housekeeping procedures
- Participate in regular quality inspections to maintain service excellence
- Support the front desk team during peak check-in and check-out times as needed
- Contribute to a positive work environment by demonstrating a team-oriented attitude
Qualifications :
- Proven experience in housekeeping preferably in a hotel or resort setting
- Strong customer service skills with a friendly and professional demeanor
- Excellent attention to detail and commitment to cleanliness standards
- Ability to work efficiently in a fast-paced environment
- Physical stamina to perform housekeeping tasks throughout a shift
- Proficiency in time management and prioritization of tasks
- Knowledge of cleaning products equipment and procedures
- Experience with property management systems like Opera (preferred)
- Effective communication skills in English and local languages
- Flexibility to work various shifts including weekends and holidays
- Basic computer skills for managing schedules and reports
- Ability to work both independently and as part of a collaborative team
- Problem-solving skills to address guest concerns promptly
- Understanding of hospitality industry standards (preferred)
Remote Work :
No
Employment Type :
Full-time
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About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
