Senior Group Manager HPS Process Training REF56951R

Key Responsibilities:

1. Strategic Planning & Execution:
   • Develop and execute a long-term training strategy aligned with business goals and operational requirements.
   • Identify skill gaps design learning programs and implement effective training roadmaps.
   • Collaborate with senior leadership to align training objectives with organizational growth plans.
2. Training Design & Delivery:
   • Oversee the development of training content including process-specific soft skills and leadership development modules.
   • Ensure delivery of high-quality training programs through in-person virtual and blended learning methods.
   • Evaluate and improve training methodologies for enhanced knowledge retention and performance impact.
3. Performance Management:
   • Assess training effectiveness through feedback assessments and data-driven performance metrics.
   • Partner with Operations and Quality teams to drive improvements in productivity compliance and service quality.
   • Monitor individual and team performance identifying trends and implementing corrective training plans.
4. Leadership Development & Coaching:
   • Lead mentor and coach a team of trainers ensuring continuous professional growth and high performance.
   • Design leadership development programs to build a strong talent pipeline within the organization.
5. Stakeholder Engagement:
   • Collaborate with clients internal teams and external vendors to ensure training programs meet expectations and evolving business needs.
   • Present insights and progress reports to senior leadership demonstrating the impact of training initiatives.

Qualifications :

• Education: Bachelors degree in business Human Resources or related field (Masters preferred).
• Experience: 710 years in training and development with at least 4 years in a leadership role within a BPO or similar fast-paced environment.
• Expertise in LMS platforms e-learning tools and instructional design techniques.
• Proven ability to lead high-performing teams and manage large-scale training programs.
• Exceptional communication presentation and stakeholder management skills.
• Strong analytical mindset with experience in performance metrics and ROI measurement.
• Flexibility to adapt to changing business needs and deliver results under tight deadlines.

Remote Work :

No

Employment Type :

Full-time