Reservations Agent
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
A career that lets your passion shine:
You are the beginning of an exceptional guest experience. You make our guests feel welcome from the first point of contact and reflect the exceptional experience that continues once they arrive. You will handle reservation requests changes and cancellations and convert phone inquiries into confirmed bookings ensuring all details and preferences are recorded. With your attention to detail youll provide exceptional service while recommending property facilities and maximising revenue through up-selling.
Qualifications :
What you will bring to the role:
- A guest-focused personality is essential
- Strong written and verbal communication
- Strong interpersonal and problem-solving skills
- Prior experience working with Opera or another property management system
- Hotel reservations or reception experience is an asset
- Ability to work independently and prioritise conflicting priorities
- Fluency in English; additional languages are a plus
- Part time and full time opportunities available
- Whilst availability to work over a 7 day roster is desirable candidates seeking a flexible work arrangement to suit personal commitments are encouraged to apply
Additional Information :
Thrive in our Sofitel community with:
- Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
- Up to 50% discount on meals at Sofitel Adelaide
- Family & Friends accommodation discounts
- Learning programs through our Academies
- Free 24 hour access to our Employee Assistance Program
- Opportunities to develop your talent and grow within our property and across the world!
- Ability to make a difference through our corporate social responsibility activities
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent
Special notes:
Only applicants currently located in Australia with full Australian working rights will be considered.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
