Care Manager Team Leader (HCP Support At Home) Maternity Leave Cover

Healthcare Australia (HCA) is a major provider of healthcare services across Australia including allied health primary care recruitment NDIS care services and training.

Our Home Care division supports older Australians and people living with disability to live independently at home with safety dignity and connection. Through our dedicated Customer Care and Care Management teams we deliver person-centred care that makes a real difference in the community. This opportunity is currently a 9 month maternity leave cover but with the possibility of extension following those 9 months if suitable.

We are currently seeking an experienced and passionate Care Manager Team Leader to lead our Home Care operations in driving performance service excellence and customer satisfaction across the State.

The Opportunity

As the Care Manager Team Leader youll play a key leadership role ensuring our customers receive high-quality care and exceptional service every step of their journey with HCA.

Youll be responsible for leading and supporting the Customer Care Managers to deliver consistent efficient and person-centred care aligned with HCAs values and strategic goals. This position also drives continuous improvement operational performance and customer retention while ensuring compliance and best practice.

Key responsibilities include:

• Leading and developing Care Managers to achieve operational excellence and a strong customer experience

• Monitoring team performance service delivery and compliance against KPIs

• Managing financial performance across cost centres including expenses headcount and revenue

• Identifying opportunities for business development and growth within Home Care services

• Ensuring all customer documentation and case notes are complete accurate and up to date

• Recruiting training and coaching staff to support engagement performance and succession planning

• Fostering collaboration and strong relationships across departments to deliver seamless service delivery

• Driving a culture of continuous improvement accountability and care quality

Lets talk about you!

Youre a people-focused leader who thrives on building strong teams and creating exceptional customer experiences. With a balance of operational skill commercial acumen and heart-led leadership you bring both strategic insight and empathy to your work. Youll have tertiary qualifications or at least three years experience within the healthcare aged care community care or NDIS sectors as well as Home Care Package knowledge and experience along with proven leadership experience in managing teams coaching performance and supporting staff development.

Your strong communication stakeholder engagement and problem-solving skills allow you to navigate challenges and build lasting relationships while your track record in driving operational performance and meeting KPIs demonstrates your ability to deliver results. Highly organised and adaptable youre confident working both independently and collaboratively with solid proficiency in MS Office and CRM or workforce management systems. Above all you bring a customer-first mindset and a genuine passion for quality service and continuous improvement.

Why youll love working with HCA

Join a leading national healthcare provider with over 3000 employees
Make an impact in a values-driven organisation committed to quality and customer care
Be supported with ongoing professional development and leadership opportunities
Work in a collaborative high-performing team environment
Hybrid and flexible working options available

If youre a passionate leader ready to make a real difference in the lives of our customers and teams wed love to hear from you!

For a confidential discussion please contact Dimitri Maras at

Veterans are encouraged to apply.
At HCA we are committed to embracing diversity and providing a safe inclusive workplace for all.

Remote Work :

No

Employment Type :

Contract